Memory Care Center at Emerald

    2700 N Hickory St, Claremore, OK, 74017
    4.0 · 33 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but serious concerns

    I've had mixed experiences. The staff I dealt with were compassionate - excellent CNAs/RNs, outstanding housekeeping, engaging activities (dance/music), tasty meals, strong teamwork, and social worker Emily went above and beyond; the memory-care team was professional and transition/communication were smooth at times. However, I also witnessed troubling issues: management instability, staffing burnout, smaller portions, lapses in dementia care and hygiene (missed changes, soiled beds), poor communication, and even theft/medication mishandling with little accountability. Overall the facility can be warm and well run in many areas, but I would only recommend it with caution - verify cleanliness, staffing, and management responsiveness first.

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    Amenities

    4.03 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      1.5

    Location

    Map showing location of Memory Care Center at Emerald

    About Memory Care Center at Emerald

    Memory Care Center at Emerald opened in 2003 and has shown a commitment to caring for people with memory problems like Alzheimer's and other forms of dementia, and the place puts a strong focus on treating everyone with respect and dignity, so when you walk in you'll notice the warm and inviting atmosphere that's set up for comfort and safety, with both indoor and secure outdoor spaces so residents can move around freely without worry. The center works as a skilled nursing facility, so there's a team of doctors, nurses, and caregivers on-site at all times, and 24-hour nursing care is always available, plus they develop an individual care plan for each resident by looking at their needs and setting clear goals, so there's a lot of personal attention to make sure people get the right care. The staff provides physical, occupational, and speech therapy, along with therapy programs that try to help everyone reach the highest level of independence they can, and for those who need it, there's IV therapy, cardiac rehab, oncology care, wound care, care for strokes and neurological issues, and even specialized help for things like joint replacements or breathing problems, including ventilator care. There are group activities and social programs every day, because staying connected and engaged is important, and dedicated areas encourage comfort and participation, always designed with memory care needs in mind, so there's a lot being done here to make people feel safe and supported, without promising that everything is perfect, but they really do try to give good, compassionate care.

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