Linwood Village

    530 S Linwood Ave, Cushing, OK, 74023
    2.7 · 11 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but unsafe conditions

    I had a mixed, ultimately disappointing experience. The nurses, CNAs, PT/OT, wound doctor and many caregivers were genuinely caring, informative, and often went above and beyond, and activities/housekeeping could be friendly - but chronic understaffing and turnover create serious problems. I saw missed personal care (missed showers, residents left in soiled diapers), safety lapses (no U-rails), lost dentures with no help, poor/insufficient food and snacks, supplies shortages, and an unresponsive front office. I moved my mother to a better home; I appreciate the hardworking staff but would not recommend this facility for a loved one until staffing, administration, and safety improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.73 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.5
    • Meals

      1.0
    • Amenities

      2.7
    • Value

      1.0

    Pros

    • many staff praised as kind and welcoming
    • several reviewers noted outstanding, attentive nursing staff
    • supportive CNAs, PT and OT mentioned
    • informative communication for families by some staff
    • very good and friendly housekeeping (according to some)
    • patient care for bedridden residents reported
    • consistent continuity of care cited by reviewers
    • friendly and caring wound care doctor
    • multiple daily activity opportunities available
    • kitchen staff and some food service praised
    • several reviewers would recommend or expressed heartfelt appreciation
    • staff who go above and beyond service expectations

    Cons

    • frequent understaffing, including nights (example: two nurses for 49 residents)
    • staff sometimes come to work sick
    • insufficient supplies reported
    • allegations of resident neglect and abuse by nursing staff
    • residents left in dirty diapers and not changed in a timely manner
    • poor or inconsistent housekeeping for some residents
    • inconsistent personal care (missed showers, skipped hygiene)
    • food quality and portion size concerns; snacks cut due to budget
    • front office and administrative help sometimes unavailable or unresponsive
    • high staff turnover and recurring complaints
    • lost personal items (dentures) without replacement or compensation
    • safety concerns (beds lacking U‑rails)
    • communication breakdowns between shifts and with families
    • facility described as behind the times, older and less clean than alternatives
    • reports of rule-breaking, noncompliance, and other serious policy concerns

    Summary review

    The reviews for Linwood Village present a mixed but strongly polarized picture: many reviewers praise individual staff members and specific clinical services, while others report serious systemic problems that affect resident safety and dignity. Positive comments consistently highlight caring, attentive individuals — nurses, CNAs, therapists (PT/OT), and particular medical providers such as a wound care doctor — who provide compassionate and continuity-focused care. Multiple reviewers specifically praised staff who were patient with bedridden residents, informative with families, and willing to go above and beyond. The facility also offers a range of daily activities and, according to several reviewers, some areas of housekeeping and kitchen service perform well and are appreciated by families.

    Counterbalancing those positives are repeated and significant concerns about staffing levels, hygiene, and management. Several reviewers describe chronic understaffing — including nights staffed by as few as two nurses for dozens of residents — which reviewers link to lapses in personal care (residents left in soiled diapers, missed showers, and overall inconsistent hygiene care). There are also alarming allegations about staff coming to work sick, instances of rudeness or disrespect, and even accusations of resident abuse and rule noncompliance. These reports suggest failures both in frontline staffing and in supervision/oversight.

    Operational and facility-level issues are another consistent theme. Some families report poor housekeeping and cleanliness in parts of the facility, lost personal items (including dentures) with no effective remediation or goodwill gestures, and budget-driven cutbacks such as reduced snacks. Safety concerns were specifically mentioned (beds lacking U-rails), and several reviewers perceive the building and operations as "behind the times" compared with newer, cleaner alternatives. Communication problems — between shifts, between clinical staff and families, and with the front office — recur across summaries and exacerbate frustrations stemming from inconsistent care.

    Management and culture appear uneven: many individual staff receive heartfelt praise, yet reviewers also note high turnover and periods when front-line workers are unavailable or overextended. This creates a bifurcated experience where quality can vary dramatically depending on the shift, team, or specific caregiver involved. Some families ultimately transferred loved ones to other facilities they considered cleaner or better staffed, while others explicitly recommended Linwood Village because of exceptional caregivers who made a positive difference.

    In summary, the most salient patterns are (1) strong, genuine praise for many individual caregivers and certain clinical services; (2) recurring systemic problems with staffing, supervision, and communication that lead to missed personal care and safety concerns; and (3) facility/operational shortcomings such as inconsistent housekeeping, lost belongings, and budget-related cutbacks. Anyone evaluating Linwood Village should weigh the likelihood of variable experiences: the potential for excellent, compassionate care from specific staff versus documented risks stemming from understaffing and management issues. If considering placement, probe carefully about current staffing levels (especially nights), infection control and sick-call policies, procedures for personal belongings, oversight of hygiene routines, and what steps management is taking to address turnover and communication gaps.

    Location

    Map showing location of Linwood Village

    About Linwood Village

    Linwood Village offers care for seniors in a nursing home and assisted living setting, with 67 certified beds and usually around 49 residents a day, so it isn't a huge place and people tend to know each other, and there's a real effort made to make everyone comfortable and safe, while still trying to keep a home-like feeling about the community, as they stress things like having celebrations for Father's Day and Mother's Day, making sure family time and small traditions are kept up, which helps people feel at home even when they're away from their old neighborhood, and they do have a pet-friendly policy for smaller pets under 40 pounds, which is rare compared to many similar places. The care team, including skilled nurses, handles things like medication management, diabetic care, therapy, incontinence care, non-ambulatory support, and rehabilitation with physical and speech therapy, and coverage runs about 3.79 nurse hours per resident each day, though the nurse turnover rate is high at almost 60 percent, which can make continuity of care somewhat uneven. Administrative leadership's changed a bit over the years, with David Ganz and Yitzchok Oelbaum holding managerial control, and Crystal Reeve is the Executive Director.

    Linwood Village has 56 one- and two-bedroom apartments, some with private balconies or patios, central air, heating, hardwood floors, and big closets, and there's always laundry facilities and 24-hour maintenance help available if anything comes up. People get nutritious meals every day, and there are group dining spaces as well as devotional and offsite activities to keep folks active and social. The building itself is accessible and connects easily to public transportation and highways, and residents can step outside to use the nearby parks and trails or just take in some sunshine. There's common areas indoors for gatherings, and plenty of parking for both residents and guests.

    Linwood Village is licensed for both nursing and retirement care, with care services also under DCS, and they aim to preserve as much independence and dignity for every resident as possible while still providing help with activities of daily living for those who need it. The place promotes a sense of community and looks out for residents' quality of life, social needs, and general comfort. There's a focus on companionship and fostering a warm, open environment, but at the same time, the facility's been cited for several deficiencies-13 total, including 2 related to infections, and some connected to resident rights, such as not always honoring the right to organize or participate in resident or family groups, and lapses in timely care planning and full compliance with federal standards for care quality and infection control.

    Despite these issues, staff try to give each resident personal attention and create an atmosphere where people feel valued and safe, and with its community activities, therapy services, pet policy, and easy access to outdoor spaces, it suits people wanting both support and some independence. Linwood Village is affiliated with Rivers Edge Operations, has a presence on Facebook, and is linked with Meta platforms for those who like to stay in touch online. The facility puts effort into making sure residents have engaging activities, safe and comfortable living arrangements, and access to comprehensive care for changing needs.

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