Overall sentiment across reviews is highly mixed, with strong, repeated praise for direct care staff and specific therapy services contrasted sharply by persistent concerns about staffing levels, facility condition, dining quality, and administrative consistency. Many reviewers emphasize that frontline caregivers — CNAs and many nurses — are compassionate, attentive, and hardworking; several families credit these staff for residents being well cared-for and comfortable. Positive experiences include an excellent occupational therapist, successful rehab stays for some patients, active social programming, an open common area and courtyard, and reports that some administrators/owners have gone above and beyond, particularly during COVID-19. A deficiency-free state survey and positive notes about HIPAA/privacy protections are also cited as strengths by some reviewers.
However, a substantial portion of reviews raise serious issues. The most frequent operational concern is understaffing and high turnover, which reviewers link to slower response times (call lights not answered), perceived safety hazards, and inconsistent care. Physical therapy access is described as limited or controlled by insurance/approval processes; one comment specifically mentioned therapy as only 30 minutes every two weeks, though other reviewers noted PT access can be an external/insurance-driven issue. Administrative problems are reported unevenly: some families praise open-door policies and responsive management, while others report unhelpful or judgmental administrative staff, poor communication, incomplete intake processes (social work not completed), and admission denials without apparent due diligence.
Facility condition and maintenance are recurrent negative themes. Multiple reviewers describe an old, dated building that needs renovation, old beds, and repeated maintenance failures: broken lifts, nonworking call lights, bed remotes, and toilets. These issues contribute to safety and quality concerns and are sometimes paired with reports of supply shortages (e.g., wipes). Cleanliness reports are mixed — several reviewers say the facility is very clean with daily housekeeping, while others report it is not clean — indicating inconsistency in environmental services or variable experiences across units/rooms.
Dining and nutrition are another polarized area. Several reviews strongly criticize the food as low-quality, unappetizing, or inedible, and mention poor diabetic meal options and examples of unappealing menu pairings. Other reviewers describe the food as "OK," lacking variety, or adequate for a warm, home-like setting. Weight loss in at least one resident was linked to insufficient or inappropriate dietary care. Transportation limitations (only one vehicle) and inconsistent room setups (e.g., hearing difficulties in single rooms, two TVs in one room) were also noted as logistical concerns.
Safety and trust issues appear in a subset of reviews: allegations of theft and at least one elder-abuse claim were made, and some families reported a lack of compassion or heart from specific staff members. Conversely, other families reported that staff addressed concerns quickly, fixed problems on the spot, and fostered a family atmosphere with kindness, respect, and engagement.
Patterns suggest variability by unit, staff shift, or time: many reviewers reported excellent, attentive care and positive outcomes, while others had negative or even distressing experiences. This inconsistency suggests that outcomes may depend on staffing levels, which day or shift the resident is on, and how administration handles complaints or admissions. For prospective residents and families, reviews recommend verifying current staffing ratios, asking about therapy availability and how dietary needs (especially diabetes) are managed, confirming recent maintenance/repair logs, inquiring about procedures for reporting and addressing theft or abuse, and touring multiple units to assess cleanliness and atmosphere. Additionally, confirm transportation availability and any limitations tied to insurance approvals for therapies.
In summary, Cedar Crest Manor appears to deliver strong hands-on care in many cases — particularly from CNAs, some nurses, and certain therapists — and offers a homelike atmosphere for some long-term residents. At the same time, recurring complaints about understaffing, maintenance problems, inconsistent food quality, and administrative communication create notable red flags. The facility shows evidence of meeting regulatory standards in some respects (state survey, COVID handling), but the polarized reviews indicate that family experiences can vary widely. Careful, up-to-date, and targeted questioning during tours and admissions is advisable to determine whether the current conditions match a prospective resident's needs.
