Overall sentiment across the reviews for FountainBrook is mixed but tilted toward positive experiences for many families, with recurring praise for the staff, facilities, dining options, and activities. A substantial number of reviewers describe the care team as friendly, caring, long‑tenured and attentive—comments single out loving night staff, compassionate nurses, and engaged activities staff. Several reviewers report that their loved ones were treated like family, that hospice personnel were excellent, and that nurses and administration were responsive with prompt health assessments, labs and medication management. The facility’s physical plant also draws frequent praise: reviewers describe FountainBrook as clean, attractive, and well maintained, with amenities such as an aviary, garden views, locked main entrance, wheelchair‑accessible apartments, climate control, ample storage, and a dedicated tornado/safe room.
Dining and amenities are another common strength. Multiple reviews note a robust dining program—attached restaurant, long dining hours (7am–7pm), cafe‑style offerings, ala carte menus, a new chef, and occasional affordable specials (including a noted $5 meal). Several people say meals are balanced and tasty, and the facility offers extras like a full activity calendar, library, Thunder Alley and Sports Club programming. Housekeeping and included laundry receive favorable mentions, and some reviews highlight 24‑hour nursing coverage and on‑site rehab or memory‑care services as positives.
However, the reviews also reveal significant and recurring concerns, particularly around staffing levels and consistency in memory care. Multiple reviewers report understaffing or one caregiver responsible for many residents, which allegedly leads to lack of assistance with basic personal care (showering, dressing, room cleaning) and idle residents in memory‑unit common areas. While some families praise the memory care as “awesome” with attentive staff, others report substandard care, poor bathroom cleanliness, cold meals in the memory unit, and insufficient activities for those residents. These contradictory accounts indicate variability in care quality that prospective families should investigate further.
Management and communication receive mixed feedback. Several reviewers applaud administration as detailed and organized, while others describe a harsh director, a general manager focused on occupancy, and at least one allegation of dishonest communication from a head nurse about treatment plans. There is at least one report of an administrative dispute over refund/30‑day notice policy. Weekend staffing and coverage gaps were specifically mentioned, as were isolated but serious safety concerns (a reported failure to assist during a choking incident and an upsetting episode of a staff member shouting). Additionally, a few reviewers perceived physicians as disengaged.
Activity availability is broad on paper—Bingo, exercise, musical entertainment, volunteer groups, movies and special programming are listed—but several reviews indicate limited resident engagement or few activities attended by particular residents, and some say memory‑care residents were left idle. Apartment size and layout impressions vary: some families praise large rooms with high ceilings and practical kitchens; others find apartments small and note carpet stains or built‑in bathroom chairs. Cost impressions also vary: some reviewers call FountainBrook the best in its price range or “lowest price,” while others say it is expensive and not a good fit.
In summary, FountainBrook presents many strengths that appeal to families: friendly and caring staff (in many cases), a clean and attractive facility, a wide slate of amenities and activities, accessible apartments, and an active dining program with on‑site restaurant options. However, there are consistent warning signs for prospective residents and families to probe further—most importantly, staffing levels (including weekend coverage), the consistency and cleanliness of the memory‑care unit, responsiveness and honesty of nursing and administration, and safeguards for medical emergencies. Given the variability in experiences, families should tour the facility at different times of day, ask for staffing ratios and turnover data, request references from current memory‑care families, observe meal and activity service in the memory unit, and get clear written policies on billing/refunds and emergency response before deciding.
