Overall sentiment about Broadway Manor Healthcare Center is strongly mixed, with a clear split between reviewers who experienced attentive, therapeutic, and family-focused care and those who reported serious lapses in safety, communication, and cleanliness. Several reviewers emphasize strong clinical rehabilitation services (PT/OT), friendly aides, compassionate caregivers, and a variety of activities and amenities — arts and crafts, religious services, a resident bus, private rooms, book-filled lounges, and an exercise room. Multiple family members described staff as caring or “angelic,” praised the physical therapy, and said residents appeared clean and well cared for. A number of reviewers explicitly recommend the facility and rate their stay positively (examples include an 8/10 rating and a short positive VA stay). A few reviewers also singled out an administrator and some staff for excellent communication and helpfulness, and some employees report that they enjoy working there.
Counterbalancing those positive reports are numerous and sometimes severe complaints about clinical care, safety, and facility conditions. Recurrent clinical concerns include inconsistent or missing medication administration (including reports of medications being discarded), delays in pain medication, and alleged failures to provide basic hygiene care such as bathing and timely changing of briefs. Several reviews describe safety incidents — a resident being pushed, a lift chair discarded, and patients left waiting for dialysis without an attendant — and at least one report links poor handling and communication to a subsequent death. Those incidents are accompanied by strong language from reviewers (including a “zero stars” sentiment), and at least one reviewer indicates possible legal action. These kinds of reports indicate serious variability in caregiving quality and risk to vulnerable residents.
Communication and management emerge as major fault lines. Multiple reviewers describe poor communication, lack of follow-through, and unhelpful administration, while others praise the administrator and communication. Specific troubling communication failures include the transfer of a patient to the hospital without adequate family notification and inadequate explanations during quarantine/COVID events. Visitation restrictions during COVID, including window-only visits, were noted and contributed to negative impressions for some families. Staffing levels also appear inconsistent: some reviewers say staffing is low and cite rude phone/front-desk staff, while other reviewers praise specific staff and the overall team. Taken together, these comments suggest uneven managerial oversight and variable staff training or retention.
Facility conditions and dining are similarly polarized. Several reviewers appreciate good breakfast service and acceptable dining experiences, but multiple others report that some meals were inedible or that residents were left hungry. Cleanliness and maintenance concerns are a recurring theme in the negative reviews: descriptions include atrocious smells, filth, rundown spaces, and broken equipment. Allegations of theft or loss of personal items (glasses, dentures, other belongings) and reports that staff behaved unprofessionally — in some cases described as looking “like drug heads” — further amplify concerns about safety, supervision, and trust.
Activities and ancillary services are generally a bright spot: arts and crafts, religious services, exercise programs, and transportation were specifically cited as positives. Rehabilitation services and the exercise/therapy offerings draw consistent praise from families who needed PT/OT. For prospective residents who need strong rehab programs and social programming, those elements may be strong advantages.
Bottom line: Broadway Manor presents a mixed picture. For some families the facility delivers compassionate care, strong therapy services, and engaging activities; for others it exhibits serious lapses in medication management, hygiene care, communication, safety, and cleanliness. The reviews suggest substantial variability depending on staff on duty, management responsiveness, and possibly unit-level differences. If you are considering this facility, visit in person multiple times (including mornings and mealtimes), ask for recent inspection and staffing records, inquire specifically about medication administration protocols, incident and transfer notification policies, infection-control practices, and theft/loss policies, and request references from current families. Monitor early and frequently if you place a loved one here: check medication logs, bathing schedules, meal intake, and secure personal belongings. Given the severity of some reported incidents, families with high medical or supervision needs should exercise heightened caution and consider alternatives if they are not satisfied with the facility’s transparency and corrective actions.
