Overall sentiment across the reviews is highly mixed and polarized: many families and residents express deep gratitude for specific caregivers and the therapy team, while other reviews describe serious neglect, safety lapses, and administrative failures. The facility is repeatedly described as attractive, modern, and home-like, and numerous reviews single out front-line staff—especially nurses and CNAs by name (Stefanie Novak, Lacey Moore, Jordan, Mo, Lisa, Kimberly, Dominique, Kathy)—for compassionate, patient, and attentive care. The therapy department receives strong, repeated praise for effective rehabilitation and emotional support. Several residents report individualized attention, a family-like atmosphere, meaningful activities, and overall peace of mind due to attentive caregivers.
However, a dominant and recurring concern is chronic short-staffing. Many reviews link staffing shortages to long waits for basic care (bathroom assistance, responding to call lights), delays in medication administration—particularly pain medications—and missed or delayed therapy sessions (including no weekend PT). These staffing issues appear to be the root of multiple downstream problems: residents left soiled for hours, missed transfers to therapy, and family members needing to intervene to provide or supervise basic care. Some accounts describe nurse unavailability, yelling by staff, or a culture of poor responsiveness when call systems fail.
Medication management and medical oversight are frequent problem areas. Multiple reviews state that pain medications were delayed by hours or not given on time, that off-site pharmacy delays occurred, and that RNs or charge nurses were sometimes unresponsive or dismissive. There are also reports of specific safety incidents—tourniquet left on an arm, wheelchairs that did not fit patients, and walkers/water creating hazards—that raise concerns about clinical oversight and adherence to safety protocols. A few reviews mention serious outcomes including hospital transfers and family-initiated early discharges due to perceived neglect.
Food and nutrition receive inconsistent marks. Some residents say the food was decent or good on repeat admissions, but many reviews describe meals as inedible, poorly timed, lacking fruit, and noncompliant with nutrition guidelines. Meal service timing and quality appear inconsistent, and some reviewers explicitly connect poor dining experiences to the facility's inconsistent staffing and kitchen management.
Cleanliness and laundry raise conflicting impressions. Many reviewers praise the facility as clean, smelling fresh, and well-maintained; others report urine odors in hallways near the dining room, dirty cafeteria floors, filthy baths, laundry lost or delayed, towels and linens of poor quality or in short supply, and even allegations of bedbugs. These contradictions suggest variability in housekeeping and laundry performance—possibly tied to staffing levels or episodic lapses—resulting in disparate resident experiences.
Communication and administration are frequently criticized. Families reported difficulty reaching the facility by phone or in person, unanswered doors, and general poor coordination across shifts. Administrative problems include failure to fax or complete paperwork (FMLA), not notifying families about hospitalizations, and reported threatening language in messages. Several reviewers perceive that management prioritizes the facility’s outward appearance over investment in staff and care, with one reviewer asserting that the facility meets only state minimum requirements and prioritizes shareholder profit. There are also serious accusations of financial theft—missing money, changed PINs, and unauthorized withdrawals—that point to potential security or oversight issues requiring immediate investigation.
Positive staff-related themes are strong and consistent: many reviews emphasize individual caregivers who provide exceptional, above-and-beyond treatment and who create emotional security and dignity for residents. Names recur across reviews as anchors of positive experience, suggesting that a core group of employees is delivering consistently high-quality bedside care despite systemic issues. Several reviews indicate that when those staff are present, families felt comfortable and grateful.
In summary, the reviews paint a complex picture: the facility offers a modern, welcoming environment and has pockets of excellent, compassionate clinical and therapy care provided by standout staff. At the same time, chronic staffing shortages, inconsistent clinical practices, medication delays, communication breakdowns, laundry/linen concerns, hygiene lapses, and alarming reports of theft or safety incidents create significant risk and frustration for families and residents. For prospective families, the key considerations are variability and risk: outcomes appear highly dependent on which staff are on duty and how well-administered a given shift is. Administratively, the facility would benefit from strengthening staffing levels, robust medication and safety protocols, improved communication systems, security audits, and consistent housekeeping/laundry processes to resolve the most frequently cited negative patterns.
