Overall sentiment from the collected reviews is strongly negative, though there are pockets of positive feedback. Multiple reviewers describe serious, systemic problems affecting quality of care, safety, facility conditions, and administrative practices. At the same time a number of reviews single out individual staff and the therapy department for positive, compassionate care and competent rehabilitation services. This results in a mixed but predominantly critical picture: families and visitors warn others to avoid placing loved ones at this facility, while some residents and families praise specific employees or the rehab team.
Care quality and patient safety are the most frequent and serious concerns. Reviews allege neglect of basic patient needs (grooming, hygiene), denial or lack of adequate pain medication, and direct care failures such as patients being dropped, suffering broken bones, or otherwise experiencing harm. One review references a Medicare inspection failure (2011) tied to neglect of basic care. There are also highly alarming allegations that a resident died under the facility’s care and that money was stolen from residents; these are reported by reviewers and should be treated as serious claims that warrant verification. Multiple reviewers also observed no visible staff presence at times, no regular rounds, and at least one report of an LPN refusing to administer a doctor-prescribed medication — all of which point to inconsistent or unsafe clinical practices.
Staff behavior and culture feature as another major theme with wide variation: several reviewers describe staff as rude, unprofessional, yelling down halls, and creating a negative, hostile atmosphere. Intake staff and front-desk interactions are specifically criticized. Conversely, other reviews praise individual caregivers as hardworking, caring, and compassionate, and some highlight a helpful, smiling staff. This inconsistency suggests variability by shift, unit, or specific employees — families may encounter highly different experiences depending on timing and personnel.
Facility, amenities, and environment concerns are repeatedly mentioned. Reviewers report that rooms lack phones and TVs provided by the facility, requiring residents to supply and set up their own equipment. Locked entry and a lack of visible staff combined with pervasive foul odors suggest issues with cleanliness, maintenance, and perceived safety. Privacy and HIPAA violations are also alleged, indicating problems with confidentiality procedures. The overall description of the building as smelling awful and having a negative atmosphere compounds worries about housekeeping and infection-control standards.
Management, administration, and financial issues are another consistent complaint. Reviewers describe terrible customer service, billing disputes, unpaid work, and at least one reviewer threatening a civil suit. There are claims that the facility prioritizes money over care, creating mistrust among families. Reports of theft from residents, if accurate, would indicate serious lapses in oversight and resident protection. Several reviewers explicitly advise checking records, visiting the facility in person, and researching inspection outcomes before considering placement.
Positive notes are concentrated around the therapy and rehabilitation services and a subset of staff members. Multiple reviewers recommend the rehab team and outpatient services and say these departments are effective and would be a reason to choose the facility in some cases. A few reviewers also note recent positive changes or improvements in care, suggesting some efforts toward betterment. However, these positives appear overshadowed by systemic complaints about day-to-day nursing care, safety, and administration.
In summary, the reviews present a facility with troubling and recurrent allegations: inconsistent and at times unsafe clinical care, serious safety incidents, poor cleanliness and amenities, administrative and financial disputes, and concerns about privacy and regulatory compliance. There are genuine positives — notably a well-regarded therapy department and some compassionate staff — but the dominant message from reviewers is caution and dissatisfaction. Prospective residents and families should perform thorough due diligence: visit in person (including evenings and weekends), check state inspection reports and Medicare findings, ask about staffing patterns and medication administration policies, and speak with current residents and their families to assess consistency of care and the facility’s responsiveness to concerns.
