Overall sentiment in the reviews is mixed, with several clear strengths noted alongside serious and recurring concerns. Multiple reviewers praise the staff for being friendly, compassionate, and willing to go above and beyond. The presence of long-tenured employees and a compassionate owner are repeatedly highlighted, and some families explicitly state they would recommend the facility to others and are proud of the level of care their loved ones receive. Affordability and a generally clean, well-kept environment are additional positive points, and one reviewer specifically noted that management changes led to better methods of care.
Care quality appears inconsistent across reviewers. Several accounts describe outstanding care and a homelike atmosphere where staff take time to do things right, while other reviews describe terrible care, poor bedside manner, and instances of staff behavior that undermine trust. There is at least one serious allegation of an administrator degrading patients and multiple reports of CNAs using phones while on duty—behaviors that directly conflict with the positive descriptions and suggest uneven standards or supervision.
Facility and hygiene-related themes are also mixed. Some reviewers say the center is clean and well kept, but there are multiple complaints tied to odors and smoking in staff break rooms, which creates an unpleasant smell in certain areas. The facility is described as older, which may contribute to mixed impressions about infrastructure and housekeeping. Laundry and clothing management emerged as a concrete operational issue: missing hangers, clothes not smelling fresh, and family members stepping in to do residents laundry. These are tangible concerns affecting daily quality of life and dignity for residents.
Communication and safety are notable areas of concern. One reviewer reported a first-day injury and said the facility failed to notify the family, pointing to a significant breakdown in communication and incident reporting. Another reviewer explicitly mentioned the facility is on Oklahoma Watch with five demerits, which is an objective regulatory flag that should prompt prospective families to investigate further. There were also reports of red flags observed during tours and at least one reviewer stating they would not return after a tour, indicating that tours may reveal important issues.
Management and culture appear to be in flux: some reviews credit recent management changes with improved care methods, while others describe degrading behavior from administration. This suggests variability over time or among different leadership periods. The presence of long-standing, caring staff is a positive stabilizing factor, but inconsistent supervisory standards and problematic staff behavior (phones on duty, smoking in break rooms, alleged poor bedside manners) raise concerns about training, enforcement of policies, and resident oversight.
What is not addressed in the reviews: there is little to no detail about dining quality, specific activity programming, medical/nursing staffing ratios, or clinical outcomes besides the single injury report. Prospective residents and families should seek current information on regulatory status, corrective actions related to the Oklahoma Watch demerits, staff training and supervision practices, laundry procedures, and incident reporting/communication protocols. A careful, documented tour that asks direct questions about the demerits, staff turnover, laundry and personal care processes, and how the facility handles family notifications after incidents is advisable given the mixture of strong positive testimonials and serious negative allegations.
