Overall sentiment is mixed and highly polarized: a substantial number of reviewers praise the nursing staff, rehabilitation services, cleanliness, and compassionate hospice or end-of-life care, while a number of very serious complaints allege neglect, poor administration, and safety issues. Many families report positive, even outstanding, experiences with individual caregivers and clinical staff — citing friendly, caring nurses and aides, staff who attend to personal preferences (such as asking a resident’s favorite drink or taking photos), and strong rehab outcomes where loved ones recovered and returned home. Several reviewers specifically name staff and administrators (for example: Cathy, Regina, Stephanie, the DON/ADON) and describe warm, family-like treatment, good admissions/check-in experiences, and a quiet, clean environment in which residents feel comfortable and well cared for.
However, those positive accounts sit alongside troubling, specific allegations of neglect and substandard care. Multiple reviewers report short-staffing and its consequences: bedsores/pressure ulcers, residents left in wet clothes or diapers for extended periods (one account described a resident sitting 12 hours in the same diaper), worsening existing sores, and families deciding to remove their loved ones because of poor care. These reports indicate inconsistent quality of care across shifts or units — some staff and shifts are praised as "top-notch," while others are described as neglectful. The contrast suggests uneven staffing levels, supervision, or training that results in variable resident experiences.
Facility and maintenance issues appear in both positive and negative lights. Several reviewers repeatedly note that the facility is clean, rooms are neat, and common spaces are well maintained; others report mold in rooms, unpleasant odors (including urine smell), and belongings thrown or mishandled during room moves. Lighting in hallways and general smells are mentioned as areas needing improvement. Such differences may reflect variability over time or between wings/rooms rather than a single uniform condition across the facility.
Management and transparency are recurring concerns among the negative reviews. Some reviewers call out poor leadership, describe administrators as rude or ineffective, and even accuse management of hiding incidents about residents. A few reviewers explicitly warn others to avoid the facility, alleging theft, abuse, and unsafe conditions that go beyond neglect to claims of criminal behavior. Conversely, other families praise administrators and office staff for being professional and helpful. This divergence again points to inconsistency in leadership responsiveness or variable experiences when raising concerns.
Dining and visitation also draw mixed feedback. Food quality is criticized in multiple summaries as "horrible," while other reviewers make no complaint about meals. Visitation restrictions due to shutdowns were reported as upsetting by families, limiting visiting time and contact during certain periods. Some staff helped accommodate families within those constraints and provided thoughtful touches (e.g., taking photos), which were appreciated.
Notable patterns and takeaways: 1) There is a clear split between many very positive reports of compassionate, knowledgeable staff and equally serious negative reports describing neglect and unsafe conditions. 2) Short-staffing and inconsistent staffing appear as root issues tied to several negative outcomes (bedsores, incontinence care lapses, slow responses). 3) Maintenance and cleanliness show mixed reviews — while many call the facility clean, specific accounts of mold, smells, and mishandled belongings are serious and warrant attention. 4) Management responsiveness is inconsistent in reviewers’ experiences; some staff and administrators receive strong praise while others are criticized sharply.
Given these mixed but significant concerns, prospective residents and families should weigh both the positive caregiving reports and the serious neglect allegations. When evaluating this facility in person, consider verifying current staffing levels and turnover, inspecting the specific room/unit for odors, mold, and cleanliness, asking about skin integrity protocols and pressure sore prevention, inquiring how the facility handles complaints and incident reporting, and seeking references about recent care outcomes and state inspection reports. The overall picture is one of capable, caring staff and effective rehab and hospice care for many residents, but also of inconsistent management and care lapses serious enough in some cases that families removed residents — making careful, ongoing oversight essential.
