The reviews for Sand Springs Nursing & Rehab Center present a highly polarized picture: a substantial subset of reviewers describe compassionate, competent care, strong nursing and rehab services, and a warm, home-like memory care environment, while another substantial subset reports serious neglect, poor hygiene, and dangerous clinical lapses. Positive comments tend to highlight individual caregivers and specific units where staff were attentive, loving, and effective, whereas negative comments describe systemic or recurring problems that affected basic care and safety.
Care quality and clinical safety: Reviews include both praise for excellent care and troubling allegations of neglect. On the positive side, multiple reviewers credited staff with providing excellent or hospice-level care, keeping residents comfortable, and delivering effective nursing and rehabilitation services. Conversely, many reports raise significant clinical concerns: missed or late medications, long delays responding to call lights, residents not bathed or having clothing unchanged for days, bed sores, and extreme weight loss. These are serious issues that suggest variability in clinical oversight and potential lapses in basic care routines for some residents.
Staff behavior and staffing levels: Staff descriptions are sharply divided. Several reviews praise caring, loving CNAs and nurses who make residents feel like family and provide attentive support. At the same time, there are numerous complaints about rude, abusive, or disrespectful behavior (including name-calling), staff appearing disengaged or on their phones, and CNAs being overworked with insufficient help. Reports of staff layoffs and understaffing accompany complaints about long wait times and missed services, indicating staffing pressures may be contributing to negative experiences.
Facilities and maintenance: The facility appears mixed in condition. Some reviewers note clean public areas, a well-maintained entry, and remodeled or updated sections that contribute to a homey feel—particularly in the memory care ward. However, other reviewers describe filthy rooms, units that smelled bad, maintenance problems, and even bed bug infestations that necessitated room relocations. These contradictions suggest the physical condition may vary widely by unit or over time, and that there may be ongoing maintenance and infection-control concerns in certain areas.
Dining and therapy services: Dining reviews are also inconsistent. Several reviewers enjoyed the meals and found them tasty, but many more describe food that is frequently late (sometimes one to two hours), served lukewarm or cold, or simply terrible. Timeliness of meals and food temperature are recurring complaints. Therapy and rehab received praise from some reviewers reporting effective rehab services, yet others said expected therapy was not provided. Such unevenness implies variability in service delivery and scheduling.
Activities, memory care, and atmosphere: The facility receives consistent positive feedback for activity programming in parts of the building—reviews mention multiple daily activities, an engaging environment, and specific staff (e.g., Nikki) who lead meaningful programs. The memory care ward in particular is described by several reviewers as feeling like a real home and providing good engagement for residents. These positives indicate strengths in social programming and certain dedicated staff roles.
Management, communication, and administrative issues: Several reviews mention new management and remodeling efforts, which some saw as positive changes; however, other reviews report poor management practices, unprofessional front office staff, lack of communication, and even planned complaints to regulatory bodies (AMA/Medicare). Remodeling noise and staff layoffs were cited as disruptive factors. Loss of personal belongings and weak communication about care are additional administrative concerns raised by reviewers.
Patterns and overall impression: The dominant theme is inconsistency—some residents and families had excellent experiences characterized by caring staff, good rehab, and engaging activities, while others experienced severe problems including neglect, hygiene and pest issues, missed medications, and abusive behavior. The coexistence of high praise and serious complaints points to variability across shifts, units, or periods (potentially linked to staffing levels, management changes, or uneven implementation of facility policies).
In summary, Sand Springs Nursing & Rehab Center shows clear strengths in compassionate caregiving, certain clinical and rehab services, and activity programming—especially within parts of the facility such as the memory care unit. At the same time, repeated reports of neglect, medication and call-light delays, meal service failures, cleanliness and bed bug problems, and staff behavior issues are significant red flags. Prospective residents and families should note these polarized experiences and, if evaluating the facility, seek direct, recent observation of the specific unit of interest, ask about staffing levels, infection control practices, medication administration protocols, and how the facility addresses complaints and quality issues.
