Overall sentiment in these reviews is predominantly negative, with a number of serious allegations about care quality, management, infection control, and the overall safety and culture of Ranch Terrace Nursing Home Inc. While a minority of reviewers note positive aspects such as a clean-looking facility, an adequate meals program, activities like bingo, and a helpful tour guide, the overwhelming themes point to systemic problems that reviewers believe place residents at risk.
Care quality and frontline staff performance are frequently criticized. Multiple reviewers describe incompetent clinical staff and inconsistent care: some residents reportedly received poor or uncaring nursing attention, new hires are not trained properly, and there are complaints of staff being sick on site. At the same time, several reviewers insist there are a few "amazing" or very caring staff members, indicating a mixed—but largely unreliable—level of direct care. Several comments explicitly state they would not place a loved one at this facility, reflecting a lack of trust in resident care when family is not present.
Staff morale, culture, and internal politics are major recurring concerns. Reviewers report staff being treated poorly by administration, being afraid of supervisors, and experiencing internal politics and competition that interfere with teamwork and resident care. These personal accounts suggest a hostile or demoralizing workplace that could contribute to inconsistent or low-quality care. A few reviewers also note family connections to staff (for example, a daughter works there), which some mentioned in the context of their perspective but did not change overall negative impressions.
Management, administration, and processes draw the harshest criticism. Common complaints include money-focused administration, alleged dishonesty (including accusations that administration lied about COVID test results), and broken administrative processes. Specific operational failures cited include terrible medical records/books and poor communication systems, contributing to a "communication disaster" between staff, families, and administration. Several reviewers urge regulatory action—one expressly saying the health department should have shut the facility down—indicating a perceived gap between observed conditions and acceptable regulatory standards.
Facility maintenance, cleanliness, and infection control issues are inconsistent across reviews. Some reviewers describe the facility as "very clean" or "clean at a glance," while others report dirty conditions, improper trash disposal, leaking areas, and infection control lapses—most notably a reported C. difficile (C-diff) problem in a hall. The pattern suggests that cleanliness may be superficial or uneven: areas may appear tidy initially but lack thorough cleaning or proper waste handling, raising concerns about resident safety and infection risk.
Dining and activities are among the more favorable notes: reviewers mention a good variety of meals, a formal meal program, and activities such as bingo. These elements are cited as functional and positive parts of the resident experience, and an informative tour guide was also specifically praised. However, these positives are presented as insufficient by many reviewers to overcome more serious care, safety, and management concerns.
In summary, the reviews portray Ranch Terrace Nursing Home Inc as a facility with a few redeeming features—some caring staff, meal options, and activities—but dominated by serious operational and cultural problems. The dominant themes are poor leadership, administrative dysfunction, unsafe or inconsistent infection control and cleanliness practices, inadequate training, employee mistreatment, and mixed-to-poor direct care. Several reviewers explicitly warn others not to place family members there and call for regulatory attention or closure. Prospective residents and families should weigh the few reported positives against numerous, repeated allegations of systemic failings that reviewers say compromise resident safety and dignity.
