Overall sentiment in these reviews is mixed but consistent in several key areas: staff and resident experience often receive strong positive comments, while clinical care, staffing levels, food consistency, and management stability are recurring concerns. Many reviewers praise the friendliness, helpfulness, and dedication of individual staff members and point to comfortable apartments, well-maintained grounds, and a sense of community. At the same time, multiple reviewers describe serious issues with direct hands-on care, delayed responses to call lights, and understaffing that meaningfully affect day-to-day resident safety and comfort.
Care quality and suitability: A major pattern is that The Broadmoor appears to be better suited to independent or low-assistance residents than to people who need substantial hands-on care. Several reviews explicitly state staff are "not trained for direct patient care" or that hands-on care is not provided, and family members have had to step in. Call bells left unanswered and a poor response to call lights were mentioned more than once, which combined with reports of understaffing suggests that residents needing frequent assistance may not receive timely help. Conversely, some reviewers describe attentive, consistent staff who successfully accommodated special needs (including a person with brain damage) and report multi-year positive stays, which suggests variability in care quality depending on staffing, unit, or individual staff members.
Staff and daily operations: Staff are repeatedly described as friendly, caring, and willing to go above and beyond. Desk staff and caregivers are often praised for knowing residents, maintaining safety sign-out procedures, and being responsive. That positive picture coexists with reports of rudeness from some staff, an overwhelmed manager, and calls for corporate or ownership intervention. Several reviewers recommended the community and would return or refer others, indicating strong positive impressions when staffing and management are working well.
Facilities and apartments: Apartments receive consistent praise for size and layout (spacious studios, large walk-in closets), and some reviewers note that units look new even in an older facility. Grounds are generally described as well maintained. However, there are also reports of run-down conditions and deterioration reported after ownership changes, indicating uneven maintenance and a possible decline related to management transitions. Remodeling was mentioned by some as ongoing, and location relative to family is a consideration for a few reviewers.
Dining and meals: Dining impressions are polarizing. Multiple reviewers praise three meals a day, a nice dining area, and "home-cooked" style food, while others complain of cold meals, uncooked vegetables, tiny portions, and last-minute menu changes. Several comments call the menu repetitive and suggest a need for improved variety and consistency. Overall, dining quality appears inconsistent between meal occasions or over time.
Activities and social life: The community offers a range of activities—bingo, movie nights, bus outings, fitness room access, and Wii bowling were specifically mentioned. Many residents seem to enjoy these offerings, but some reviewers describe few activities, cancellations, or delays, so programming may vary in frequency or quality depending on staffing and scheduling.
Management and ownership concerns: A significant theme is concern about management responsiveness and ownership stability. Multiple reviews criticize poor responsiveness, unkept promises, and an overwhelmed manager. There are specific and serious allegations such as abrupt 30-day notice evictions and reports that things worsened after a sale or change in ownership. Some reviewers indicate the owners may be looking to sell, and others directly criticize the management approach. These issues have a strong negative influence on overall impressions and raise questions about long-term stability and policy transparency.
Value and recommendations: Many reviewers feel the community is reasonably priced and a good value — not the cheapest but providing a good balance of cost and amenities. Several strongly recommend The Broadmoor, especially for residents who are relatively independent and value friendly staff, spacious apartments, and community activities. At the same time, prospective residents and families should exercise caution: verify current staffing levels and training for hands-on care, observe mealtime service, ask about recent ownership/management changes and eviction/transfer policies, and confirm emergency response procedures. Given the mixed reports, an in-person visit during mealtime and a conversation about staffing ratios and clinical capabilities will be important for making an informed decision.
