Overall sentiment: The reviews for The Stonehaven Assisted Living and Memory Care are strongly positive in aggregate, with a large majority of commenters praising the staff, environment and programming. Recurrent themes are genuine, compassionate caregivers who treat residents and families with respect and dignity; a clean, modern facility with attractive common areas; and a robust schedule of activities and amenities that help residents thrive socially and emotionally. Many reviewers emphasize peace of mind provided by attentive nursing, strong interdisciplinary coordination (therapy and physicians), quick logistical support for moves and hospital transfers, and family-friendly communication tools such as LifeLoop, text updates and a Facebook group.
Care quality and staffing: Most reviewers describe high-quality, individualized care — staff who go above and beyond, attentive nurses, on-time medications, twice-daily checks for some residents, and aides who know residents by name. Several accounts highlight exemplary memory-care programming that prevents isolation and improves mood and functioning. That said, there is a clear pattern of inconsistent experiences: multiple reviews raise concerns about high staff turnover, spotty communication (including missed callbacks), and variable performance by night staff or certain med aides. A handful of serious negative reports describe missing personal items (clothing and bedding), lapses in basic personal care (such as teeth brushing and dressing), and one review alleging a pressure ulcer that was not reported. These negative accounts are less frequent than the positive ones but are significant because they point to reliability and continuity issues that families should monitor.
End-of-life and hospice: Reviews reflect mixed but often deeply compassionate end-of-life experiences. Several families praised the community for coordinating hospice care, providing compassionate support through a resident’s final days, and even attending funerals. Conversely, at least one reviewer said the facility relied on hospice for basic care needs and reported staff conflict with hospice providers; another noted that certain end-of-life equipment was not allowed. These divergent accounts suggest that while hospice coordination can be a strength, specific policies and staff comfort with end-of-life care may vary and are worth clarifying during touring or intake.
Facilities, amenities and dining: The Stonehaven facility itself is repeatedly described as modern, clean and well-maintained, with a welcoming ambiance — highlights include fireplaces, large windows, balconies, outdoor patios, a light and airy lobby, seasonal decorations and attractive common spaces. Amenities are extensive: theater, game room, fitness room, beauty/barber shop, cafe/bistro and large dining hall. Many reviews sing the praises of the kitchen and dining staff, noting restaurant-style service, chef interaction, and dietary accommodations (gluten- and dairy-free options). A minority of reviewers found the food quality variable or not great. Rooms and some common spaces elicited mixed reactions: while many find them beautiful, a repeated comment is that some private rooms are small for the price.
Activities and social life: Activity programming is a consistently positive point — reviewers describe abundant, varied and engaging activities (cooking classes, happy hours, celebrations) that help residents make friends and laugh. A few reviewers recommend diversifying or avoiding repetition in activities and adding a more formal onboarding plan so new residents acclimate faster. Families also suggested practical improvements like clearer name-tagging for staff and residents to help social integration.
Management, communication and operations: Management and leadership receive many compliments for responsiveness, hands-on involvement and quick resolution of issues. Multiple families felt welcomed and supported during moves and appreciated clear, honest communication. Contrastingly, some reviews report poor communication, managers perceived as unavailable or focused on meetings, and a decline in responsiveness tied to staffing turnover or ownership change (one reviewer mentioned an ownership transition to Legends). Administrative concerns also include at least one report of being charged after a resident’s death and a COVID infection acquired in the facility—issues that underscore the importance of confirming billing policies and infection-control practices.
Safety and clinical concerns: While many reviewers felt safe and well-supported, several serious operational concerns appear in the negative feedback: emergency call systems described as ineffective by some, inconsistent toileting assistance, and reports of limited availability of lifts or physical therapy in at least one case. These items raise caution about the consistency of direct-care staffing and equipment availability during peak or complex care needs.
Suggestions and improvement areas: Reviewers offered concrete suggestions that Stonehaven could adopt to strengthen the experience: implement a structured onboarding plan for new residents; ensure consistent name tags for staff and residents; address landscaping and curb appeal details; standardize communication practices to avoid missed callbacks; improve continuity to reduce turnover impact; audit inventory and laundry processes to prevent missing items; review night staffing and med aide training for compassionate care; and clarify policies around end-of-life equipment and advanced-care support.
Bottom line: Most families describe The Stonehaven as a warm, well-appointed community with exceptional staff in many departments, strong activities and therapy coordination, and a positive impact on residents’ quality of life. However, a nontrivial minority of reviews describe operational lapses, inconsistent caregiving (particularly tied to turnover and night shift), and administrative glitches that can meaningfully affect resident experience. Prospective residents and families should emphasize checking current staffing stability, communication protocols, policies for end-of-life and hospice equipment, room sizing and pricing, and reviewing procedures for inventory/valuables during their tour and move-in process. Doing so will help confirm whether the generally strong positive patterns described in most reviews align with an individual resident’s specific care needs and expectations.
