Overall sentiment is mixed and strongly polarized: multiple reviewers describe Grace Skilled Nursing & Therapy - Norman as a place with compassionate clinicians, excellent physicians, and very effective therapy services, while other reviewers recount serious lapses in basic care, hygiene, and safety. Positive reviews emphasize attentive, caring staff, strong PT/OT/speech therapy outcomes, a welcoming atmosphere for many long‑term residents, and engaging activities. Negative reviews describe neglect, medical oversights, unprofessional behavior, and facility cleanliness and safety issues. The volume and severity of negative incidents reported by some families stand in sharp contrast to the high praise offered by other families and some current/former staff, producing an overall picture of inconsistent performance and highly variable resident experiences.
Care quality and clinical issues: Several reviews highlight high‑quality medical care — “phenomenal doctors,” nurses who answer medical questions, and therapists who helped residents regain strength quickly. However, other reviews raise serious clinical concerns: patients not bathed for days, severe UTI/near‑sepsis, hydration problems, risk of fluid overload, forgotten medications, and reports of therapy mismanagement. Some families said physician visits were infrequent and that a nurse practitioner covered instead. There are also alarming reports of attempts to place residents on hospice without a clear diagnosis. These contrasting accounts suggest the facility can deliver excellent rehabilitative and skilled nursing care for some residents, but there are documented cases of dangerous lapses and inconsistent oversight that led to measurable harm for others.
Staff, professionalism, and management: Staff behavior and professionalism are described both very positively and very negatively. Many reviewers praise staff who are compassionate, responsive, go above and beyond, and communicate well with families. Several reviews single out management as caring and approachable. Conversely, other reviewers report hateful or rude nurses, unprofessional CNAs, gossiping aides, caseworkers rushing discharges, and alleged privacy/HIPAA violations (including an account of a social worker misrepresenting themselves). There are also reports of racist remarks by staff. Staffing levels and personnel consistency appear to be an issue: short staffing is explicitly mentioned and is tied to missed care tasks. The overall pattern suggests variable training, supervision, or culture by shift/unit; some teams and managers are highly effective while others are not.
Facilities, cleanliness, and safety: Multiple reviews describe an older facility with small rooms and limited front/common space. Some residents and families say rooms are clean, well‑maintained and home‑like; others report filthy conditions, mold, spoiled food, dirty clothes, strong urine odors in the building, and accessibility problems (inaccessible toilets, unsafe wheelchair handling). Noise (excessive TV) and overcrowded rooms were also cited. Safety concerns go beyond comfort: reports of poor infection control/COVID handling, unsafe transfers, and serious medical oversights indicate quality and safety are inconsistent and, in some instances, compromised.
Dining and activities: Dining receives mixed feedback. Many residents and families praise the cafeteria staff, call the food “good,” and say meals are enjoyed; multiple reviews specifically note pleasant cafeteria staff. Other reviewers report burnt or spoiled food and meals being forgotten. Activities also show a split: several reviewers describe a lively activities program (church, bingo, games, animals visiting, Grand Friend program) and a cheery atmosphere, whereas other families say there is a lack of entertainment and minimal engagement for their loved ones. This variability suggests program strength may depend on staffing, leadership, or the specific unit.
Administration, discharge, and communication: There are conflicting impressions of management: some reviews call management “amazing, responsive and caring,” while others say the facility is very poorly run, with poor communication, insurance misinformation, and pressure for early discharge. Several reviewers caution that caseworkers or discharge planners appeared to prioritize rapid turnover. Positive accounts note good communication about health changes; negative accounts describe misinformation and families feeling their wishes were disregarded. These mixed reports imply inconsistent administrative practices and potential problems with care coordination and discharge planning.
Patterns, risk indicators, and recommendations: The reviews indicate a clear pattern of variability — when staffing, management, and specific care teams are strong, residents receive excellent skilled nursing and rehabilitation and families are highly satisfied. When staffing is short, or when particular units or shifts demonstrate poor professionalism or training, the facility can exhibit serious lapses in hygiene, personal care, medication management, and safety. Because some deficiencies reported are clinically serious (near‑sepsis, forgotten meds, unsafe handling), prospective residents and families should: tour in person, ask for current staffing ratios and turnover rates, request infection‑control/COVID protocols, inquire about bathing/personal care schedules, ask how medication errors are tracked and prevented, and meet the therapy teams. Families may also want to verify how discharge decisions are made and how clinical changes are communicated.
Bottom line: Grace Skilled Nursing & Therapy - Norman receives both high praise and strong criticism. It appears capable of providing excellent medical, nursing, and rehabilitative care under the right conditions, but there are multiple substantiated reports of neglect, cleanliness and safety problems, and unprofessional behavior. The wide gulf between positive and negative reviews means due diligence — direct observation, specific questions about care processes, and ongoing family oversight — is especially important before choosing this facility.
