Overall sentiment across the reviews is broadly positive about Azalea Gardens Senior Living, with strong praise directed at the majority of frontline staff, management, and the activities program. Many reviewers emphasize an attentive, accommodating, and caring staff culture that fosters a family-like, energetic, and comfortable atmosphere. Specific amenities and small touches are frequently highlighted: fresh coffee, water, and tea; a two-tier snack basket stocked with fruits, chips, crackers, cereal bars; and homemade cookies baked by residents. Multiple reviewers call out an outstanding activities director and an amazing manager who lead daily programming, help residents stay engaged, and contribute significantly to residents’ happiness and social life. Several comments also note highly trained staff and effective infection control, with at least one reviewer stating the community had zero COVID-19 cases.
Care quality and staff behavior are central themes with generally favorable impressions. Many reviews describe knowledgeable, caring staff and good resident interaction, with residents enjoying communal lunches, outings, and regular entertainment. Management receives positive mention for being compassionate and person-focused; one reviewer explicitly stated the facility would rank even higher if more staff shared the manager’s attitude. The activities program and social life are repeatedly singled out as strengths, and the overall physical environment is often described as gorgeous, well-kept, and organized. For several reviewers the community represents good value — affordable pricing combined with a lower cost-of-living area and mid-range services that meet residents’ needs.
However, notable and recurring concerns create a mixed picture in places. A distinct subset of reviews reports serious problems, especially in memory care. These include allegations that memory care residents are neglected, do not receive hot food or hot drinks, and are treated in an undignified manner. One review describes an unprofessional lead med tech and describes a hostile environment stemming from favoritism among staff. Cleanliness is another area of inconsistency: while many reviewers praise the facility as clean and well-run, others report that communal bathrooms near shared living rooms were "disgusting," indicating uneven maintenance or variable standards across spaces and shifts. Such sharp contrasts suggest that experiences may depend heavily on specific staff on duty, particular units (memory care versus assisted living), or times of day.
Other practical concerns mentioned include visitor restrictions tied to COVID policy (noted by at least one reviewer), and mixed perceptions about cost: while multiple reviewers call the community affordable or good value, at least one reviewer labeled it "pricey." There are also hints of understaffing or inconsistent staffing levels — for example, praise that the facility would be top-tier "with more staff like her attitude" implies capacity or consistency gaps. Taken together, these points suggest the facility generally performs well on engagement, resident life, and infection control but may have isolated operational or staffing weaknesses that disproportionately affect the memory care area and certain communal facilities.
In summary, Azalea Gardens Senior Living earns strong commendations for its caring culture, robust activities program, personable management, attractive setting, and many practical amenities that enhance daily life. The primary negative themes — memory care neglect, unprofessional conduct by specific staff, inconsistent cleanliness in some shared areas, and reports of favoritism or hostile interactions — are significant and should be investigated by prospective residents or family members. If you are evaluating this community, weigh the consistently positive feedback about social programming and staff compassion against the serious complaints about memory care and variable cleanliness. For many families the facility’s strengths will be compelling, but for those seeking memory care or consistent facility-wide standards, a targeted visit and specific questions about memory care staffing, cleaning schedules, med tech supervision, and COVID/visitor protocols are strongly recommended.
