Overall sentiment across the reviews for Suttle Care & Retirement Inc is strongly positive, with a clear and repeated emphasis on compassionate, professional caregiving and a family-like environment. The dominant themes are staff-centered: many reviewers explicitly praise the caring nature of the team, describing staff as professional, knowledgeable, well-trained, and attentive. Multiple comments note that staff listen to family needs, provide individualized and accommodating care, and are willing to go above and beyond, contributing to a high quality of life for residents. End-of-life care is highlighted positively in several reviews, indicating comfort and competence in sensitive care situations.
Facility and environment are another frequently noted strength. Reviews commonly describe the facility as clean, well-maintained, peaceful, and beautiful, with many amenities available to residents. Several reviewers used words like "homey" and "welcoming," saying their loved ones felt like family and that the place felt like home. Activities and engagement are also mentioned: reviewers point to an emphasis on adventure, connection, and programming that enhances residents' quality of life rather than just clinical care.
Management and ownership receive predominantly positive mentions — many reviews call the facility "well-managed," praise owners for being caring and involved, and single out management for going above and beyond. Some reviewers specifically named individuals in a positive light (for example, references to Tracey as a "hidden gem" in one summary), and others said they were well-informed about changes in care. These patterns suggest strong leadership and communication in many experiences.
However, a notable minority of reviews convey serious concerns that contrast sharply with the majority. Several reviewers describe incidents of rude or unprofessional behavior by administrators, and there are specific negative mentions of a manager named "Ashley," characterized as having poor people skills and lacking accountability. These criticisms indicate inconsistency in interpersonal skills or leadership style among certain staff or administrators.
There are also safety and transparency related concerns raised by some reviewers. COVID-19 staffing issues were explicitly mentioned, along with statements questioning the validity of certain claims and calls for investigation. These allegations point to worries about staffing adequacy during the pandemic and possible discrepancies between public representations and actual conditions. While these concerns appear in a minority of reviews, they are serious in nature and worth attention.
Taken together, the reviews paint a picture of a facility that, for most families, delivers compassionate, high-quality, person-centered care in a clean, comfortable setting with robust programming and many amenities. The strongest and most consistent positives are the caregiving staff’s compassion and professionalism, the homelike atmosphere, and effective communication around care. The primary cautions are inconsistency in management experience (occasional reports of rude or unprofessional administrators), specific negative reports tied to certain named staff, and a few alarming comments about COVID-era staffing and transparency. These mixed reports suggest that while many families have very positive experiences, prospective residents and families should ask specific, current questions about leadership, staffing levels, and communication practices when evaluating the community.
