Willowbrook Terrace

    707 SW 37th St, Pendleton, OR, 97801
    3.0 · 23 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, dangerous administrative failures

    I had a mixed and ultimately worrying stay. The CNAs, nurses and some rehab staff were caring, hardworking and helpful - meals and therapy were excellent at times - but admin and the social worker were rude, unresponsive and sometimes uncaring. I saw privacy/HIPAA lapses and unsafe care: missed antibiotics and narcotics, poor vital-sign technique, misattributed problems, urine under a bed, isolation of patients, transfers/hospital moves not communicated, and doctors who didn't escalate care. High turnover, heavy charges (~$9k/mo), inconsistent food and communication mean I cannot confidently recommend placing a loved one here without extreme caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.04 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.0
    • Meals

      2.4
    • Amenities

      3.0
    • Value

      2.3

    Location

    Map showing location of Willowbrook Terrace

    About Willowbrook Terrace

    Willowbrook Terrace sits in Pendleton, Oregon, pretty close to hospitals and local doctors, so folks living there get help quickly if they need it, and the place itself is a skilled nursing facility that offers both long-term care and short-term post-acute services with rooms that come in private or semi-private styles and some of those rooms even have private bathrooms, you see, plus there's an emergency call system set up in case anything happens and nursing staff are there round the clock, always, ready to help. Friends and family can come by any day and even share a meal with residents right in the dining area, which is nice because a bit of company goes a long way, and the grounds around the building are well-kept and pleasant for sitting or walking. People living at Willowbrook can count on memory care, pain management, wound care, medication help, and a wide variety of rehabilitation services-physical, occupational, and speech therapy are all part of what they offer, whether someone's coming back from surgery or getting help with joint replacement, a stroke, cardiac trouble, or other long recovery needs, and specialists can help manage lung, kidney, and digestive conditions, too, along with cancer support, bariatric care, and palliative or hospice care as needed. There are monthly activity calendars, and the staff helps residents take part in gentle fitness, games, or social time in spots like the resident lounge, billiards room, or library, and they go along to medical appointments using transportation services if needed. There's a fitness center and a poolside lounge for those who want to move around a bit or just relax, and meals get worked out by nutrition staff for different needs, keeping diets healthy but still enjoyable, and if you want to read or play a little pool, that's all right there. The place tries to keep life comfortable and respectful, with individualized care plans based on what each person likes and needs, and they're sure to include support for activities, medical care, and anything that makes the day easier or more pleasant for somebody, and that's about what folks can expect at Willowbrook Terrace-steady nursing, a caring atmosphere, friendly faces, and simple comforts, all in a facility meant for older folks who want to live safely with help always close by.

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