Overall sentiment across the reviews is highly mixed, with some families reporting excellent, compassionate care and successful rehabilitation outcomes, while others describe neglectful, rude, or even abusive treatment. The strongest positive themes are concentrated around dedicated direct-care staff (CNAs and therapists), effective rehabilitation services for many residents, and a small, single-floor facility layout that some families find clean, cozy and family-friendly. Several reviewers praised the food and chef, noted meaningful weight and health improvements, and reported that social opportunities and activities were engaging and helpful. Multiple accounts also highlight successful discharges home after rehab and individualized attention from committed therapy teams and social work staff.
However, a sizeable portion of reviews describe significant and recurring problems. The most frequent negative reports involve disrespectful or unprofessional staff behavior (including yelling, mocking, and refusal to help), neglect in basic care tasks such as toileting and bathing (urine-soaked clothes, soiled briefs left on or in rooms), and long call-bell response times that compromise resident dignity and safety. Many families reported missing personal items and clothing or laundry mix-ups, which compounded frustrations. Communication and administrative responsiveness are another consistent pain point: families describe difficulty reaching nurses or administrators, room phones that are missing or unanswered, and cold or confrontational interactions with billing and management staff. There are also repeated billing complaints, including unexpected extra charges and a perception of high daily rates.
Facility and operations issues appear uneven. Some reviewers describe the building as clean, well-maintained, and comfortable with natural light and accessible outdoor spaces, while others report dated rooms, dusty or unclean bathrooms, and an overall worn facility. Likewise, dining reviews are split — several families praise the chef and say residents ate well and gained weight, whereas others found the food bland or reported dietary needs being ignored. Activities and therapies are offered (bingo, puzzles, group games, outdoor time) and are valued by many residents, but several reviewers reported that certain residents were isolated in rooms and not encouraged or allowed to participate in activities.
Medical oversight and safety are mixed themes. While some reviews note committed therapists and even a 24/7 medical director, others report that the house doctor was rarely seen, transportation to post-op appointments was not arranged, and serious lapses in care led to falls or worsening conditions. There are a few reports of infection outbreaks and broader concerns about dementia care and the dignity afforded to cognitively impaired residents. Several families explicitly filed complaints with state health authorities or described escalating conflicts with administration.
Taken together, the reviews indicate a facility that can deliver high-quality, compassionate care—particularly in therapy and among long-tenured CNAs—but that also suffers from inconsistent staffing, management, and operational problems that can lead to serious negative experiences. Key patterns to watch for are variability by shift or staff member (some teams excel while others are neglectful), recurrent laundry and personal-item issues, communication and billing friction with administration, and reports of toileting/bathing neglect and long response times. Families considering this facility should expect the potential for excellent hands-on caregiving and rehab outcomes but should also be prepared to closely monitor toileting and personal-care practices, clarify billing and transportation responsibilities upfront, and maintain active communication with administration and therapy staff to address inconsistencies promptly.
