West Haven Nursing Home

    151 Goodview Dr, Apollo, PA, 15613
    2.6 · 5 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Staff stole belongings; filthy, rude

    I had a terrible experience at this senior living facility - despite claims of "great staff," employees stole my TV and my rings (including my wedding band), caregivers were rude and inattentive, and the nursing/skilled care areas were filthy. I won't refer anyone there; it should be reported to the Board of Health and shut down. Avoid this place.

    Pricing

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    Amenities

    2.60 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.3
    • Meals

      2.6
    • Amenities

      2.6
    • Value

      2.6

    Pros

    • Great nursing care
    • Skilled clinical care
    • Some staff members praised

    Cons

    • Extreme uncleanliness of facility
    • Rude caregivers
    • Inattentive caregiving staff
    • Theft of residents' belongings (including TV and rings, wedding bands)
    • Security and safety concerns for residents' property
    • Multiple reviewers advise avoiding the facility
    • Calls to report to authorities and suggestions the facility should be closed

    Summary review

    Overall sentiment from the reviews is strongly negative, though not uniformly so. The dominant themes are serious concerns about cleanliness, staff behavior, resident safety, and alleged theft. Those negative reports are stark and emotionally charged (e.g., "dirtiest place ever," calls to have the facility reported or closed), indicating reviewers experienced or perceived significant failures in basic standards of care and oversight. That said, there is at least one direct positive comment praising the nursing and skilled care, which creates a mixed picture where clinical skill may exist alongside major operational problems.

    Care quality is described in conflicting terms. A clear positive thread is explicit praise for "great staff, nursing and skilled care," suggesting that some clinical or licensed staff may provide competent medical or skilled nursing services. Conversely, several reviews accuse caregivers of rudeness and inattentiveness; those comments point to shortcomings in day-to-day personal care, communication, and responsiveness. The pattern suggests variability in staff performance — some employees or shifts may deliver good clinical care, while others fail to meet expectations for respectful, attentive assistance.

    Staff behavior and security are among the most serious issues raised. Multiple summaries allege theft by staff, specifically naming stolen items such as a television and rings (explicitly including wedding bands). Allegations of staff theft represent a severe breach of trust and safety for residents and their families and raise questions about property controls, inventory procedures, supervision, and background checks. These claims, combined with reviewers' advice to avoid the facility, indicate that some families perceive the environment as unsafe for residents' personal belongings and potentially for their overall welfare.

    Facility cleanliness and environment are another major concern. The phrase "dirtiest place ever" indicates that at least some reviewers observed very poor hygiene or maintenance. Unsanitary conditions can compound health risks for elderly or medically vulnerable residents (infection risk, falls, general discomfort) and often reflect systemic management or staffing issues rather than isolated incidents.

    Management, oversight, and recourse are prominent subthemes. Reviewers urge reporting to the Board of Health and even call for closure — language that conveys a perception of systemic failure rather than individual lapses. That intensity of complaint suggests families encountered problems they believed required external intervention. However, the presence of a positive comment about skilled nursing implies the problems might be uneven across departments or shifts, which could point to management inconsistencies, staffing shortages, or supervisory gaps rather than uniformly poor clinical standards.

    Dining, activities, and amenities are not mentioned in the provided summaries, so no reliable conclusions can be drawn about those aspects. The reviews focus narrowly on cleanliness, caregiver behavior, theft, and a single note of competent nursing/skilled care.

    Overall pattern and implications: the reviews reflect a polarizing experience — serious accusations (uncleanliness, rudeness, inattentiveness, and alleged theft) dominate and create a high-risk perception for prospective residents and families. At the same time, the mention of "great nursing and skilled care" suggests there may be competent clinical services present. For anyone considering this facility, the mixture of praise for clinical care and severe operational complaints suggests a need for careful, targeted due diligence: visit in person, observe multiple shifts, ask about incident reports and theft-prevention measures, review recent health inspection and complaint records, and speak with families of current residents to assess consistency of care and safety. The reviews indicate potential for both meaningful clinical competence and serious safety/quality problems, so decisions should be made cautiously and informed by up-to-date, verifiable information.

    Location

    Map showing location of West Haven Nursing Home

    About West Haven Nursing Home

    West Haven Nursing Home sits about 3.3 miles from Vandergrift, Pennsylvania, right in Apollo, and folks know it as part of Quality Life Services Apollo, which used to be West Haven Manor, and you'll find it at 151 Goodview Drive. The place offers all sorts of senior living arrangements-independent living if someone doesn't need much help, assisted living and personal care services for those needing a hand, and memory care for people with dementia or other cognitive problems. Residents can pick a studio or one-bedroom layout, and the starting price for a studio is $3,890 a month. The community also gives nursing care to people who need 24-hour support, and there are programs for both long-term residents and those staying for short-term rehabilitation, with treatments provided by trained therapists and medical staff using modern equipment.

    People living here get well-planned meals from chefs and meal planners, and the dining is set up to focus on what the residents like and need. There are pet-friendly rules, and staff try to keep things engaging, offering group activities like Steelers watch parties, happy hour socials, special celebrations such as a Carnival Day and Oktoberfest, and even care for an in-house pet rabbit. Memory care and personal care residents can use secure outdoor spaces, including a private courtyard and a fenced grassy patio with shade. Community services cover transportation, devotional services, and options for hospice and respite care, plus advanced care planning and help with moving from one level of care to another. The "Revive" program supports resident recovery, and the "It's Never Too Late" (iN2L) system brings games, trivia, and music on big TV monitors for everyone to use.

    The building is smoke-free and lets new residents move in directly. West Haven Nursing Home has nursing and rehabilitation services, and connects to local advisors who help families choose the right care. The center is open for virtual or in-person tours, shows photos online, and lists business hours and reviews. Online, it uses Facebook, Instagram, Pinterest, Twitter, and has its own website. It's officially rated as the second highest in Apollo with a 4.8 out of 10 from some reports, and an 8.2 out of 24 reviews in others, but there's also a report with a low score, so it's best to look at several reviews to get the real picture. The home works with a list of organizations related to senior care, including those for independent, assisted, and memory care services, plus nursing homes. Anyone considering West Haven Nursing Home should know it's a real mix of practical services, everyday comforts, and personal support for older people in Apollo, Pennsylvania.

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