Overall sentiment is mixed with a strong split between praise for the caregiving staff and serious concerns about responsiveness, facility condition, and safety. Multiple reviews emphasize that many employees are kind, helpful, compassionate and knowledgeable — families note staff who greet relatives, provide updates, tailor rooms with personal items, and run memory-care programming. Reviewers repeatedly cite clean common areas, active social spaces (bingo, live music, game room), outdoor walking access, and a generally supportive approach to dietary needs (three meals a day, gluten-free accommodations). Administrative positives include acceptance of Medicaid with help completing paperwork, weekly department meetings, and frequent rehab/therapy updates in some cases.
However, those positive impressions are tempered by recurring operational and safety criticisms. Several reviewers describe issues with unresponsiveness: hanging up on callers, ignoring call bells, delayed restroom assistance, and staff being too busy to promptly help residents. There are multiple reports of staffing shortages and crowded conditions that contribute to delays and a sense of being overlooked. The most serious concerns include allegations of neglect and at least one unassisted fall that resulted in injuries and reportedly led to delayed ambulance response and failure to notify emergency contacts; one review mentions legal action. These accounts indicate variability in the facility’s ability to manage emergencies and ensure consistent vigilance for residents with high care needs.
Facility condition and atmosphere receive mixed feedback. Many reviewers praise the cleanliness, while others describe the environment as old, sterile, or hospital/prison-like and in need of maintenance. Room descriptions vary widely: some call their rooms 'awesome' or decently sized, while others report small, crowded spaces and double-occupancy layouts. The facility’s appearance and room quality seem uneven, with some parts maintained and others showing their age.
Programming and therapy are similarly inconsistent. There are commendations for memory-care activities, social programming, and weekly entertainment; yet other reviewers say there is 'not much to do' or that activities promised were not followed through. Therapy and rehab services are available and praised in some reviews, but others say therapy was limited, not thorough, or had to be done in-room because of COVID-related restrictions. Dining gets generally favorable remarks about good food and accommodations (including gluten-free options), but there are also critiques about limited meal choices and occasional poor meals.
Communication and management show a split pattern. Several families appreciate proactive communication, timely medication and doctor updates, and compassionate staff briefings. Conversely, other reviewers describe staff who belittle family members, hang up on callers, or fail to respond to complaints — indicating inconsistent customer service and escalation processes. Cost is another consistent theme: multiple reviewers find the facility expensive, though some justify the cost because of perceived high-quality care.
In summary, Providence Care Center appears to offer many strengths — caring and compassionate staff, clean common areas, active memory-care programming, good food options, and practical supports like Medicaid assistance and wandering-prevention measures. At the same time, there are significant and recurring concerns about staffing levels, emergency responsiveness, inconsistent activity programming, maintenance of older parts of the facility, and at least one serious reported safety incident. Prospective residents and families should weigh the evident strengths in individualized care and social programming against the variability in responsiveness and facility condition. Recommended due diligence includes an in-person tour to inspect room condition, asking for staffing ratios and fall-prevention protocols, reviewing incident and complaint history, verifying current activity and therapy schedules, and confirming emergency notification and transfer procedures before making a placement decision.
