The reviews for Providence Health & Rehab Center are highly polarized, producing a mix of strong praise and serious, sometimes alarming criticism. A recurring positive theme is that many families and residents had very good experiences with the therapy/rehabilitation teams and with specific daytime caregivers. Physical and occupational therapists are repeatedly described as "top-notch" and instrumental in recovery and mood improvement. Activities staff are frequently commended for offering a variety of programs that support healing and provide social engagement. Several reviewers specifically named staff (Ashley, Melissa from PT, Maggie) and praised van drivers and housekeeping—many noted that rooms and common areas were clean, and some families reported feeling reassured by the facility's responsiveness to COVID-era visitation needs (window/video visits) and received follow-up calls after discharge.
However, the positive reports are counterbalanced by numerous and serious negative accounts. A large cluster of reviews describe chronic understaffing—especially on nights and second shifts—leading to long waits for assistance with toileting, inaudible or delayed alarm responses, and safety risks. Several reviewers reported inconsistent staff quality, with aides or night nurses described as inattentive, rude, or lacking empathy. More troubling are multiple allegations of neglect and safety incidents: patients left unattended, falls from bed, patients found unconscious with critical vitals (one reviewer cited BP 82/40 and subsequent hospital admission), repeated hospital readmissions, and reports of a resident dying or nearly killed due to alleged facility neglect. These reports include strong language (calls to shut the facility down) and point to failures in basic caregiving and monitoring.
Management and communication are another major area of concern. Some reviewers find management helpful and responsive—crediting staff for taking concerns seriously and making positive changes—while others accuse management of prioritizing star ratings and numbers over patient care, being resistant to change, and exhibiting poor communication about scheduling, appointments, and follow-up. Medication administration and documentation problems are mentioned (delays for migraine medication, inconsistent records), and clinical oversight is criticized in some reviews (claims of too few supervisory nurses per shift and no on-site doctor). Financial complaints appear in multiple reviews as well: families describe the facility as extremely overpriced, and there are reports of extra charges for basic items (for example, being billed the same day or charged for small supplies like cough drops).
Facilities and services return mixed feedback. Many reviewers praise cleanliness and the quality of therapy and activities, reporting good food and helpful staff. Conversely, other reviewers report dirty conditions, full diapers left on residents, poor hygiene, and an overall neglectful atmosphere. Night-shift concerns extend beyond staffing numbers to behavior: loud talking, banging doors, and disruptive care practices that disturb residents' rest were repeatedly cited. There are also logistical complaints such as dentures not provided, scheduling miscommunications, and visitation access being restricted or denied in at least one serious instance.
Overall pattern and implications: the most consistent positive signal is the strength of the rehabilitation teams and the dedication of some daytime staff and activities personnel. The most consistent negative signals are failures tied to staffing levels, especially at night, and management/communication problems that appear to allow lapses in basic care and safety. The reviews suggest significant variability in resident experience that depends heavily on which staff are on duty and which managers are involved. For prospective residents or families, this means outcomes may hinge on factors that change by shift: daytime rehab and caregiving can be excellent, while nights or certain units may experience serious neglect and safety risks.
Recommendations for readers evaluating this facility: verify current staffing ratios (particularly night coverage), ask about supervision and on-call physician availability, review recent inspection and incident reports, request specifics about medication administration and alarm response protocols, and, if possible, visit unannounced or at different times of day to observe night/evening operations. Also inquire about billing practices and what items are included versus charged separately. The mixed nature of reviews suggests the facility can provide very good rehab and compassionate daytime care for many residents, but there are credible reports of dangerous lapses that should be investigated and discussed with facility leadership before making placement decisions.
