Concordia at the Orchard

    104 Concordia Way, Butler, PA 16001
    • Assisted Living
    • Skilled Nursing

    Compassionate staff, clean facility, communicative

    I'm very pleased with the care my loved one receives - staff show genuine dignity, respect and love (Melissa, Laura and Emily are especially responsive), the facility is clean, safe and active with great meals and therapies, and leadership communicates openly, which gives me real peace of mind.

    Loved one of resident
    Jul 2026

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    Reviews

    4.62·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.6
    • Meals

      5.0
    • Amenities

      4.5
    • Value

      4.6

    Pros

    • Compassionate, family-oriented staff
    • Accessible and responsive leadership
    • Personalized nursing and care coordination
    • Proactive clinical responsiveness
    • Skilled physical therapy services
    • Clean, well-maintained rooms and grounds
    • Efficient maintenance and facilities management
    • Varied and engaging activities program
    • Dietary accommodations including gluten-free options
    • Friendly, welcoming community atmosphere
    • Strong family communication and open access
    • Prompt issue resolution and medical attention
    • Supportive ancillary services (hairdresser, dietary)

    Cons

    • Perceived favoritism in managerial decision-making
    • Staffing levels and workload pressures
    • Low frontline pay contributing to retention risk
    • Insufficient break coverage and compressed schedules
    • Inconsistent coworker teamwork and shift support

    Summary of reviews

    Concordia at the Orchard presents as a community with consistently strong person-centered care and a pronounced sense of community. Families and residents emphasize compassionate, family-oriented staff and leadership that is described as accessible and responsive. Nursing leadership and frontline caregivers receive frequent praise for individualized care plans, timely clinical attention, and open lines of communication with families, which contributes to residents’ and families’ reported peace of mind.

    Clinical services are characterized as proactive and competent. Reviewers highlight responsive nursing, quick medical attention when issues arise, and skilled physical therapy. Care coordination appears to be a strength, with staff able to tailor routines and dietary needs (including gluten-free options) and to escalate concerns to leadership effectively. Ancillary services such as hairdressing, activities, and dietary staff are described as contributing positively to residents’ daily life.

    The community’s programming and social environment are also notable. Activities are described as abundant and engaging, and the resident community is characterized as friendly and welcoming. Facilities are repeatedly described as clean and well maintained; maintenance staff are reported to be efficient and responsive, supporting an orderly living environment.

    Despite these strengths, internal staffing and management dynamics raise operational concerns. Several comments from staff indicate workload pressures and limited break coverage, coupled with perceptions of low frontline pay. These conditions are linked to strained teamwork and uneven shift support. In addition, some accounts point to perceived favoritism or uneven managerial decision-making, which may affect staff morale and could influence consistency of care over time.

    Overall, Concordia at the Orchard offers many positive indicators for prospective residents: attentive caregiving, strong therapy services, accommodating dining, active programming, and well-kept facilities. Prospective families may benefit from asking leadership about current staffing levels, break and shift-coverage practices, turnover rates, and how the community addresses staff morale and equitable managerial practices to ensure sustained care continuity.

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    Location

    Map showing location of Concordia at the Orchard

    Concordia at the Orchard is located at 104 Concordia Way, Butler, PA, 16001.

    About Concordia at the Orchard

    Concordia at the Orchard sits at 104 Concordia Way in the Shanor-Northvue neighborhood of Butler, PA, within ZIP code 16001, and while there's not much public information about the building's exact layout or amenities, what stands out is its wide range of services for seniors, which includes personal care, memory care, independent living, home care, short-term rehabilitation, and long-term nursing care. This apartment-style community isn't currently on the market, and nobody seems to offer exact details about the rooms, parking, or specific features inside, but what is clear is there's a strong focus on support, especially for those living with dementia or mobility challenges, with non-ambulatory care, diabetic and incontinence assistance, and even wound and respiratory management when needed. Residents get help with the basics like bathing, medication management, housekeeping, laundry, and meals-three served every day-and the facility offers both assisted living that helps people keep as much independence as possible along with structured activities, trips, classes, common areas to gather, and chaplains for devotional activities, keeping faith-based community and compassionate service at the core.

    The staff carries out their work day and night, with nurses and aides supporting residents' health and daily needs, not to mention options for physical, occupational, and speech therapy, outpatient physical therapy, nutritional counseling, and personal hygiene care. The memory care area has higher staffing ratios, secure alarmed doors to prevent wandering, and targeted activities that help reduce confusion, which helps those with Alzheimer's disease and other forms of dementia. While nobody says exactly whether there's air conditioning, washers, or fitness spaces in these apartments, professionals make sure rooms are comfortable and clean; there's mention of home-style dining rooms, lounge spaces, and attractive surroundings. Concordia at the Orchard's activities department plans events, classes, and outings, while residents and their families know there's an emergency call system if anything happens, and full-time staff are always ready to help, putting safety and engagement before luxury or frills.

    The property works closely with Westminster Place, a licensed personal care community under the Concordia umbrella, and is part of one of the largest nonprofit providers in Pennsylvania and the tri-state area, with over 850 personal care beds across its locations. Community connections like counseling, support for addiction recovery, disaster mental health, health education, and reentry after incarceration also show the facility tries to support both residents and the neighborhood at large, and there's a clear commitment to COVID-19 safety and making health information available. Residents stay as independent as possible but can count on extra help with chores, daily tasks, and staying socially active. The surroundings are designed to let people stay involved, enjoy beautiful indoor common areas, and share in group meals and personal routines, all while getting the care, safety, and respect they need as they age.

    People often ask...

    Concordia at the Orchard offers assisted living and skilled nursing.

    There are 8 photos of Concordia at the Orchard on Mirador.

    The full address for this community is 104 Concordia Way, Butler, PA 16001.

    No, Concordia at the Orchard does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number425060
    Facility typeFull
    License classLicensed
    Capacity60 residents
    LicenseeCONCORDIA LUTHERAN HEALTH & HUMAN CARE
    Care servedPersonal Care Homes
    EffectiveJanuary 11th, 2026
    ExpiresJanuary 11th, 2027
    View the official license record

    Inspection Reports

    35

    Reports

    1

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    17

    Years

    08 Apr 2026Inspection
    Found a discrepancy between the prescribed dosing and the pharmacy label. The order was every 4 hours as needed, but the label indicated three times a day.
    • Medication labeling incorrect (dosage frequency)
    16 Dec 2025Inspection
    Identified a deficiency in medication administration documentation, with missing glucometer readings and insulin dosing entries.
    • 2600.185.aImplement Storage Procedures
    12 Nov 2024Inspection
    Investigated abuse allegations and found multiple deficiencies in reporting, supervision, records, and contract handling.
    • 2600.15.aAbuse reporting requirements
    • 2600.15.bPlan of supervision when abuse alleged
    • 2600.16.cWritten Incident Report
    • 2600.25.bContract Signatures
    • 2600.42.bAbuse
    • 2600.107.cFood/Water 3-Day Supply
    • 2600.251.bRecord Entries Legible
    • 2600.252Content of Resident Records
    15 Nov 2023Inspection
    Identified multiple medication-related deficiencies, including unlabeled opened medications, mismatched pharmacy labels, missing medications, uninitialized MARs, noncompliance with orders, and incomplete assessments.
    • 2600Storing Medications
    • 2600Resident's Meds Labeled
    • 2600Implement Storage Procedures
    • 2600Date/Time of Medication Admin.
    • 2600Follow Prescriber's Orders
    • 2600Additional Assessment
    07 Nov 2023Inspection
    Identified missing entries in medication administration records for multiple dates and residents.
    • Incomplete Medication Administration Records
    25 Sept 2023Inspection
    Found blank entries in medication administration records for multiple dates and residents, indicating MAR documentation deficiencies.
    • Incomplete or blank MAR entries
    06 Sept 2023Inspection
    Determined that two abuse allegations were not reported to the Department within 24 hours; implemented corrective actions to ensure timely reporting and ongoing compliance.
    • 2600.16.c.Written Incident Report
    15 Nov 2022Inspection
    Found deficiencies in background checks, emergency numbers, window screens, call bell response, and resident support plan documentation.
    • Older Adult Protective Services Act (35 P.S. § 10225.101—10225.5102) and 6 Pa. Code Chapter 15Criminal History Checks
    • 2600.91Emergency Telephone Numbers
    • 2600.92Windows
    • 2600.187.dFollow Prescriber's Orders
    • 2600.227.dSupport Plan Medical/Dental
    • 2600.227.gSupport Plan Signatures
    17 Nov 2021Inspection
    Found no deficiencies.
    04 Oct 2021Inspection
    Issued a regular license to operate a Personal Care Home.
    03 Sept 2021Inspection
    Found that staff wedged a chair to prevent a resident from exiting a room, resulting in temporary seclusion.
    • 2600.202Seclusion prohibited
    23 Jul 2021Inspection
    Found no deficiencies. No regulatory citations were identified during the licensing inspections.
    03 Dec 2020Inspection
    Issued a regular license following renewal to operate a personal care home.
    26 Sept 2019Inspection
    Issued a regular license renewal following the renewal application. No violations cited.
    25 Jul 2019Inspection
    Identified violations of personal care home regulations.
    25 Oct 2018Inspection
    Cited deficiencies in notifying about suspected abuse or neglect and in medical care policies, including staff training requirements.
    • 55 Pa. Code Ch. 2600Notification of suspected abuse or neglect and review of incidents
    • 55 Pa. Code Ch. 2600Policies and procedures for timely medical care and emergency notification
    • 55 Pa. Code Ch. 2600Staff training on new policies and procedures
    24 Sept 2018Inspection
    Verified compliance with licensing requirements and issued a regular license renewal.
    13 Jun 2018Inspection
    Inspected found deficiencies including missing bathroom grab bars, improper storage/administration of insulin, and unsafe use of a lap belt restraint.
    • 55 Pa.Code §2600.102(d)(1)Toilet and bath areas must have grab bars, hand rails or assist bars
    • 55 Pa.Code §2600.183(e)Prescription medications, OTC medications and CAM stored properly
    • 55 Pa.Code §2600.202The following procedures are prohibited
    28 Sept 2017Inspection
    Renewal granted and a regular license issued for a Personal Care Home after review.
    07 Jun 2017Inspection
    Identified deficiencies related to safety signage and medication practices, including a missing exit sign and glucometers not calibrated to the correct times.
    • 55 Pa.Code §2600.183(e)Prescription medications, OTC medications and CAM storage
    • 55 Pa.Code §2600.185(a)Safe storage, access, security, distribution and use of medications and medical equipment by trained staff
    23 Feb 2017Inspection
    Found no deficiencies.
    06 Oct 2016Inspection
    Issued a regular license upon renewal for a personal care home.
    13 Jul 2016Inspection
    Identified a medication management issue where a discontinued Omeprazole 20 mg bottle remained on the medication cart as of 7/13/2016.
    • Type A55 Pa.Code §2600; 2600.183(f)Prescription medications and CAM that are discontinued, expired or for residents no longer served must be destroyed
    08 Dec 2015Inspection
    Granted waivers for admission and preadmission screening.
    29 Sept 2015Inspection
    Issued a regular renewal license to operate the facility; the license was approved.
    29 Oct 2014Inspection
    Found two first-floor bathrooms with inoperable exhaust fans and no operable windows, and identified deficiencies in direct-care staff training.
    • 2600.65(d)Regulation 55 Pa.Code §2600.65(d)
    • 2600.65(b)Regulation 55 Pa.Code §2600.65(b)
    • 2600.86(b)Regulation 55 Pa.Code §2600.86(b)
    30 Sept 2014Inspection
    Issued a renewal of the license and granted a Certificate of Compliance after review. No deficiencies were cited.
    23 Jul 2014Inspection
    Found no deficiencies. Licensing requirements were met.
    24 Mar 2014Inspection
    Granted waivers for specified admission and resident medical evaluation requirements and allowed use of the home’s own forms if they include the same information as the Department’s forms.
    23 Oct 2013Inspection
    Investigation found the facility in compliance with 55 Pa.Code Ch. 2600; the regular license remained in good standing.
    20 Sept 2013Inspection
    Verified compliance and renewed the license. Issued a certificate of compliance.
    31 Oct 2012Inspection
    Issued a regular license after confirming compliance with 55 Pa. Code Chapter 2600. Licensing action followed a licensing inspection conducted on October 31, 2012.
    16 Dec 2011Inspection
    Determined the operation was in compliance with applicable regulations and issued a regular license.
    30 Nov 2010Inspection
    Found deficiencies in resident records, including missing signatures on assessments and inconsistent medical diagnoses in evaluations.
    • 55 Pa.Code §2600The entries in a resident's record shall be permanent, legible, dated and signed by the staff person making the entry.
    • 55 Pa.Code §2600The entries in a resident's record shall be permanent, legible, dated and signed by the staff person making the entry.
    19 Dec 2009Inspection
    An inspection identified violations of waste management and related safety regulations.
    • 55 Pa.Code § 2600Regulation

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    Mirador Living is not affiliated with the owner or operator(s) of Concordia at the Orchard. The information above has not been verified or approved by the owner or operator. For exact information, please contact Concordia at the Orchard directly. There is no cost for this service. We are compensated by the community you select.

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