Overall sentiment across the reviews is mixed but leans positive regarding staff, cleanliness, activities, and the facility’s physical environment. Many reviewers emphasize that staff are friendly, caring, and attentive — with multiple mentions of helpful administrators and caregivers who check in with families, explain care options clearly, and form strong relationships with residents. The building itself receives consistent praise for being clean, newer, and well-kept, with amenities such as private rooms (some with kitchenettes), libraries, patios, and one-level accessibility cited as strong selling points. The activity program is repeatedly noted as a strength: reviewers mention a dedicated activities director, regular social events (St. Patrick’s Day, Valentine’s Day parties), live entertainment, Wii bowling, bingo, crafts, and inclusive approaches that allow participation by residents with impairments.
Care quality is described positively in many accounts—families report good day-to-day care, quick responses, and caring caregivers. However, a significant theme is the facility’s clinical limits: the community does not offer 24/7 on-site nursing (a nurse is on call), and several reviewers expressed concern that some residents required a higher level of medical oversight than the community provides. A number of residents were said to have needed more nursing care or to have relocated when their needs increased. This is an important factor for families to verify based on an individual’s clinical needs.
Operational and management issues appear frequently and contribute to mixed impressions. Several reviewers reported pricing and billing problems — quoted rents not matching actual rent, rate increases after move-in, and misinformation regarding VA benefits — with at least one instance resolved only after negotiating a partial refund. There are also comments about multiple director changes and corporate involvement creating confusion or reliability concerns. Some reviewers described aggressive follow-up calls after tours, while others noted improvements under new management. Maintenance response time and occasional service lapses (notably laundry left unwashed for a prolonged period) were also raised as recurring practical concerns.
Staffing levels are a recurring theme: while many individual staff members are praised, reviewers repeatedly mention understaffing, long shifts, and the need for more aides. These shortages are tied in some reviews to slower service, potential declines in responsiveness, and family worries about consistent care. A smaller subset of reviews raises deeper cultural or dignity concerns: reports of a strong urine smell in parts of the facility, instances of residents being treated disrespectfully or 'like children or inmates,' and perceptions of a closed-minded or discriminatory rules culture. Conversely, many families say their loved ones flourish socially and emotionally, enjoying meals and activities and feeling safe.
Cost and suitability are other mixed areas. Several reviewers call the community a good value for the level of care provided, while others find it expensive or out of their budget (examples include specific mentions of pricing around $5,800 or having shared apartments that felt very small). Multiple reviewers recommended touring in person and verifying contract details, pricing, and what is included (e.g., one reviewer noted a bed was supplied even though it was not in the contract). Practical suggestions from the reviews include confirming staffing levels and nursing availability, asking about recent management changes, inspecting for odors and maintenance responsiveness, verifying laundry and housekeeping practices, and clarifying all pricing and benefits (including VA benefits) before committing.
In summary, The Addison of Lowrie Place is frequently praised for its caring staff, clean and attractive facility, active and engaging social programming, and generally good dining and amenities. The most significant concerns center on clinical limits (no 24/7 nursing), understaffing, occasional operational lapses (laundry, maintenance), management/communication issues around pricing and leadership changes, and intermittent reports of odor or disrespectful treatment. Prospective residents and families should tour the community, ask detailed questions about nursing coverage and staffing ratios, verify all financial terms up front, and observe mealtime, activity participation, and cleanliness to ensure the community is an appropriate fit for the resident’s medical needs and personal preferences.
