Overall sentiment across the reviews is highly polarized. A substantial number of reviewers praise Corry Manor for compassionate nursing staff (RNs and LPNs), an excellent physical/occupational therapy department, ample activities, and a village-like, recently updated facility with spacious rooms and amenities such as free Wi‑Fi, TV options, laundry service, and an in-house psychologist. These positive reports emphasize a family-like culture, caring and dedicated employees, good teamwork, enjoyable meals (in some accounts generous portions and snacks), and services (hair stylist, housekeeping, therapy) that exceed expectations. Several reviewers explicitly state they would choose Corry Manor again and describe it as a perfect home for a loved one or a wonderful place to work.
At the same time, a significant and alarming set of reviews describe severe problems: unsanitary conditions (strong urine odor in the lobby, feces on bedding, dried blood on pillows, urine left in portable toilets, gnats, and bed bugs), neglect of basic needs (missed meals, residents not checked overnight, soaked diapers left in place), and safety incidents (wandering residents found unsupervised, stolen belongings, pressure wounds that reportedly led to hospitalization or death). Multiple families report ignored call bells, long waits for assistance, dehydration, missed medications, and inadequate physician access. There are repeated complaints about poor communication from administration and case workers (specific names cited as unresponsive), phones going unanswered, and families being told to stay with their loved ones for extended daily periods (8–12 hours) because staff do not provide necessary monitoring. Some reviewers go as far as saying the facility should be shut down or advising others not to send loved ones there.
A clear pattern across many reviews is inconsistency in care and staff behavior. Several reviewers distinguish between highly competent, caring nurses and therapists versus overworked, inattentive, or unprofessional aides. Complaints include aides ignoring call bells, texting during shifts, threats to stop therapy or to place liens, and an apparent lack of structured policies. Staffing shortages are frequently implicated: aides described as short-handed or overworked, leading to missed care tasks and long response times. Where care is praised, reviewers often single out the therapy department and specific nursing staff; where care is criticized, the issues most commonly involve personal care, hygiene, and timely attention to basic needs.
Facility and housekeeping reports are also mixed. Some reviewers explicitly praise the cleanliness of the recently redone building and daily room cleaning, while others report filthy bathrooms, strong odors, infestations, and general lack of sanitation. Dining receives mixed feedback as well: some families report good meals with double portions, while others mention cold food and sparse assistance during meal times. Activities and social programming are generally viewed positively by many reviewers, though a few note inconsistencies in staff involvement with programming depending on shift and staffing levels.
Management and communication problems are a recurring theme. Multiple reviewers describe administrators and case workers as unresponsive or unprofessional, with several allegations of threats or money-driven care decisions. Physician access issues are noted, with some accounts indicating doctors were unavailable or not properly informed about residents’ conditions. These administrative shortcomings amplify clinical and safety concerns when families cannot get timely answers or action.
In summary, the reviews portray Corry Manor as a facility with strong pockets of excellence—particularly in nursing leadership and restorative therapy—but also with serious, recurring problems in hygiene, consistent personal care, staffing levels, and management responsiveness. The high degree of variability suggests that resident experience may depend heavily on specific staff members, shifts, and unit conditions. Prospective residents and families should be aware of both the positive services reported (notably therapy and some dedicated nursing staff) and the serious negative allegations (sanitation failures, neglect, safety events, and poor administrative communication) and should seek up-to-date, direct verification of staffing, cleanliness, incident records, and management responsiveness before placement.
