Overall sentiment across the review summaries is predominantly negative, with a number of recurring and serious concerns about care quality, facility conditions, and administrative operations. Multiple reports describe long nurse call bell response times and poor staff responsiveness, which families and reviewers link to neglectful outcomes such as residents not receiving timely assistance, not getting baths, and even being left without required oxygen for hours. Several reviewers explicitly stated they would not recommend the facility and characterized care as poor or worse.
Staff performance is portrayed as mixed but leaning negative. While a few reviews praise individual aides and note that some staff are "amazing," caring, and helpful, the majority describe unprofessional, rude, or disrespectful behavior. Reports include verbal and mental abuse, staff ignoring residents, difficulty locating clients when needed, and poor communication with families. There are also operational complaints about a disorganized intake and discharge process, delays setting up home health services and nurse appointments, and a perception that insurance was billed for services that were not delivered. One review cites a privacy breach by an administrator contacting a relative, prompting consideration of formal complaints.
Clinical care concerns are prominent. Several summaries state residents went long periods without provider visits or adequate rehabilitation, with one noting no doctor visits for over six months and another reporting only minimal rehab. Critical safety incidents were alleged, including a patient left without oxygen near the nurses station for hours. Family members reported that some residents were bedbound on oxygen and not receiving appropriate attention. These accounts raise substantial questions about clinical oversight, monitoring, and adherence to care plans.
Facility and hygiene issues are repeatedly called out. Specific problems mentioned include missing trash containers in bathrooms, trash not being emptied for days, food being tossed in the trash rather than served, as well as more severe environmental concerns such as bedbugs, mold in bathrooms, water damage to ceilings, bags over windows, and generally broken-down facility elements. Together these descriptions suggest lapses in housekeeping, infection control, and physical plant maintenance that could affect resident safety and comfort.
Management and leadership present a mixed picture. Some reviews note positive changes or individuals in leadership — specifically a new Director of Nursing who is described as responsive, kind, and caring — and families who experienced improved communication and faster answers to questions. However, these positives are set against repeated comments about disorganization, poor communication, and administrative failures (for example, in coordinating post-discharge home health), indicating inconsistency in leadership effectiveness and operational follow-through.
Common patterns across the reviews point to systemic issues rather than isolated incidents: recurrent slow response times, staff professionalism and training gaps, maintenance and sanitation shortfalls, and lapses in clinical oversight. While there are isolated reports of good care and responsive leadership, the volume and severity of negative reports—especially those involving neglect of medical needs and environmental hazards—are serious. Prospective residents and families should weigh these concerns heavily and consider seeking independent verification of improvements (e.g., recent inspection reports, evidence of remediation for pest/mold issues, staffing and training changes, and confirmation of reliable clinical coverage) before making placement decisions.
