Sugar Creek Care Center

    351 Causeway Dr, Franklin, PA, 16323
    4.2 · 42 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, struggling memory care

    I toured/placed my grandmother here and found a clean, well-maintained, easy-to-find facility with a calm, welcoming lobby, good security check-in, and impressive, caring staff who gave us peace of mind and handled meals/diets well. The building feels old and hospital-like, dining can be crowded, and the atmosphere sometimes depressing despite pleasant common areas. Chronic understaffing and management turnover meant slow or inconsistent care-especially in the Alzheimer's unit where activities and supervision were minimal and wandering was an issue. Sadly my family endured an extended COVID quarantine and poor end-of-life attention for my grandmother; overall it's a beautiful place with excellent people, but staffing and memory-care problems left me concerned.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.19 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.0
    • Amenities

      2.7
    • Value

      4.2

    Location

    Map showing location of Sugar Creek Care Center

    About Sugar Creek Care Center

    Sugar Creek Care Center sits out in Franklin, PA, right on Causeway Drive, and the place handles all kinds of care for older folks, everything from personal care and short-term rehab to skilled nursing, dementia care, hospice, and independent living apartments, and the community allows pets which is good for people who want to have their companions with them. The place has 148 certified beds and on most days about 94 residents, which means people have room to move and gather, and there are large, open common areas both indoors and out, including a covered porch and nice countryside views which the folks seem to enjoy when the weather's right. The staff provides 24/7 nursing care, memory care for those living with dementia or Alzheimer's, and specialized therapy for things like wounds, pain, breathing issues, or diabetes, and certified therapists come in for physical and occupational rehab so residents can keep up their strength or recover from a hospital stay.

    Dietary and nutrition services play a big role, with chef-planned meals, a comfy dining room, and programs tailored for each resident's food needs, though the official reports do note some problems with food storage and sourcing, which the kitchen will have to keep an eye on. The center also runs social events, wellness activities, devotional services for spiritual support, and off-site outings, with a volunteer program that brings folks from the local area in to visit and help. Residents have access to things like a fitness center, personal care salon, and basic counseling, and there are both independent living apartments and personal care rooms available depending on the level of support someone needs. There's a Catholic foundation to the place and the care approach aims to treat everyone with dignity, no matter their beliefs, trying to focus on each resident's unique background.

    Sugar Creek Care Center has experienced about thirteen deficiencies according to state inspections, including one infection-related issue and some deficiencies in pharmacy and nutrition services, so families should look into how the administration addresses those concerns. Nurse staffing is a little lower than the state average at just over three hours per resident daily, which might mean the team has to work extra hard to keep up with everyone's needs. Ownership includes a group of different companies and individuals, with Scs Holdco Llc holding the main stake. People living here tend to enjoy the spacious, maintenance-free living, including outdoor patios, pastoral counseling, pet therapy, and community activities both on and off the grounds, and for those looking for extra support, skilled nursing and therapy services are available at all hours. Overall, Sugar Creek Care Center covers a wide range of medical, personal, and social care services to help seniors live as comfortably as possible, though like any place, it has some areas to watch.

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