Pleasant Ridge Manor

    8300 W Ridge Rd, Girard, PA, 16417
    2.5 · 46 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Severely understaffed unsafe poor communication

    I had a mostly negative experience. Staff were frequently rude, distracted or uncaring, severely understaffed, and slow to respond - I saw missed/denied treatments, poor hygiene (urine/feces left in halls), and unsafe delays that harmed residents. Administration was opaque and unhelpful; reports of theft and errors were ignored and communication about loved ones' status was poor. A few nurses, caregivers and activities (bingo, karaoke, PT, dining) were genuinely kind and helpful, and some units felt well run. Overall I would not recommend this facility without drastic improvements to staffing, safety, transparency and basic compassion.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.48 · 46 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.4
    • Meals

      2.8
    • Amenities

      2.3
    • Value

      2.5

    Location

    Map showing location of Pleasant Ridge Manor

    About Pleasant Ridge Manor

    Pleasant Ridge Manor sits on a 25-acre estate in Erie County and feels much like a small, close community where people focus on care, respect, and daily living with dignity, and you'll notice the grounds have beautiful courtyards, gardens, and ways to enjoy nature, plus a lovely chapel for quiet moments or services, and the rooms are bright, with spacious dining and cozy lounges where residents gather. Long-term skilled nursing care is offered here, with a professional staff always available and ready to help, and the team does take care in making individualized treatment plans, which helps meet the personal needs and goals of each person, whether that means Alzheimer's and dementia care, wound care rehab, restorative nursing, or help with long-term health issues, and they've got hospice services, special needs services, nursing home care, rehabilitation programs, and even post-incarceration reentry support if someone needs it.

    Emma Trump, RN, is the Director of Nursing and brings over thirty-five years of experience working with older people, and Connie Long is the Assistant Director of Nursing, coming from Eden Alternative settings, and Heather Crane, L.P.N., works as the infection preventionist, making sure everyone stays safe and staff stays educated, while Savannah Bico, L.P.N. manages the clinic and makes sure people get to their medical appointments safely. Money and payments can be tough for families at times, but Reneva Sweet serves as the Resident Accounting Supervisor and helps with the financial part.

    Tom Lander, the Director of Environmental Services, keeps everything clean and safe, and for mealtime, Mark Horton, CDM, CFPP, leads the Culinary Services department and pays attention to meal quality, making sure everyone has good food that meets their needs. There are activities, outings, and special events, all planned by LeeAnn Krahe, B.S., CTRS, and her assistant Jane Dorler, B.S., who try to keep each day interesting, and the social services department led by Craig Heuser, M.Div., together with Heather Peterson, Heather Schlosser, and Jaime Morell, works to help with the emotional and social part of living at the Manor, offering help that covers psychology, social work, and other needs.

    Dr. David Lesseski, D.O. is the Medical Director, and residents can count on care that follows both state and federal programs, supported by HRSA, the Affordable Care Act, and Mental Health Parity Act. Pleasant Ridge Manor offers access to emergency services, personal care, independent living apartments for those who want more independence, and support for people navigating reentry or unique health challenges, and they stay involved with legislative efforts to keep residents informed about new policies or health coverage. There's an online health library full of information about medicines, medical tests and procedures, even tools like a symptom checker and behavioral health learning centers, which is a nice touch for families looking for answers.

    With a Board of Trustees watching over everything, Pleasant Ridge Manor operates according to the teachings of the Catholic Church and keeps its mission centered on healing in the spirit of Jesus Christ. People here try every day to see each person's uniqueness and to help them live as comfortably as possible, and with all the therapy rooms, gardens, chapels, outings, and services, plus 24-hour nursing care, residents know they've got support no matter what comes up.

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