Overall sentiment for Grove Manor is mixed but leans positive, with the strongest and most consistent praise directed at staff compassion and the therapy department. Multiple reviewers describe staff as caring, kind, knowledgeable and willing to go above and beyond; long‑term employees and statements that staff “love their jobs” recur. The therapy services—particularly physical therapy—are repeatedly singled out as a major strength, described as highly rated, renowned, amazing, and an important reason families were satisfied. Chaplaincy services and regular Sunday worship also attract positive mention, contributing to a warm, home‑like atmosphere for many residents.
The facility itself receives frequent compliments for cleanliness and an open, welcoming feel. Reviewers note a good range of amenities: a beauty salon, crafts room, chapel, gym, and multiple patios and covered outdoor spaces with water features and bird feeders that make the grounds pleasant for visits. Programming and events are described as fantastic by some families, and several reviews emphasize that the environment is inviting for visiting relatives. Practical positives mentioned include reasonable pricing, no minimum stay, easy access, and visible RN and administrative leadership that can be hands‑on and supportive.
Despite these strengths, there are consistent and important concerns to weigh. Room size is a recurring issue: many reviews note small rooms, double occupancy, shared rooms, and in at least one case an undesirable “brick wall” view. Several reviewers describe the atmosphere as feeling institutional or having a nursing‑home vibe, which contrasts with others who felt Grove Manor was a welcoming home. Dining receives lukewarm feedback—food is described as bland by multiple reviewers. Isolated maintenance problems were called out (for example, an air conditioner that broke on move‑in), which raises questions about consistency in facility upkeep.
Communication and the admissions/placement process are notable areas of variability and concern. While some reviewers report excellent and even “awesome” communication, others criticize slow responses, lack of follow‑up, and an unhelpful placement experience. This inconsistency appears to be one of the main drivers of divergent overall impressions: families who experienced smooth communication and saw the therapy/staff strengths tended to be strong advocates, whereas those who encountered placement problems or poor follow‑up were much more likely to advise others to avoid the facility.
There are also signs of mixed longitudinal experience: several reviews praise how staff cared for residents and made final years comfortable, while a few comment on a perceived decline or “downhill” change over time. Location and distance from family is a practical downside for some. Nursing care is generally reported as adequate or fine by some reviewers, but the variability noted above suggests prospective families should verify nursing staffing levels and response expectations.
In summary, Grove Manor offers many clear positives—especially strong therapy services, dedicated and compassionate staff, a clean facility, and a variety of amenities that support social, spiritual, and rehabilitative needs. However, prospective residents and families should be aware of recurring concerns about small/shared rooms, variable communication and placement processes, average dining, and occasional maintenance issues. To get the most accurate picture, visitors should tour multiple room types (including private vs. double rooms), meet the therapy and nursing teams, ask specific questions about communication protocols and placement steps, and sample meals if possible. These steps will help determine whether Grove Manor’s strong clinical and staff attributes align with a family’s expectations for room size, responsiveness, and long‑term consistency.
