Overall sentiment across the reviews is mixed but leans positive on the facility’s physical environment and social programming, with recurring and significant concerns about consistency of clinical care, staff responsiveness, and management/administrative communication. Multiple reviewers praise Saint John XXIII Home for being very clean, having a home-like atmosphere, and offering a variety of amenities and activities. At the same time, a not-insignificant number of reviews describe inconsistent nursing care, delays in response to call bells, and leadership or staffing problems that materially affect resident safety and family trust.
Care quality and staff behavior show a clear split in experiences. Many reviews emphasize that staff are friendly, caring, patient, and attentive, and that nurses and aides made residents feel respected and dignified. Several reviewers specifically say staff made their loved ones smile and were professional and compassionate. Conversely, there are multiple reports of staff being unkind or annoyed by requests, not responding promptly to nurse calls, and evidence of staff shortages. More serious concerns include poor performance by nursing leadership or directors, reportedly inconsistent rehabilitation and nursing care, and at least one note that staff were not trained to operate supplemental oxygen. Safety-related incidents such as resident falls and accounts of a resident being blamed for not pressing a call button were raised — these point to lapses in monitoring and follow-through that families should consider carefully.
Facility, layout, and amenities receive consistent praise. The building is frequently described as very clean and updated despite being an older facility. Reviewers appreciate the smaller, easier-to-navigate layout, good-sized rooms, and sufficient hallway space. There are private dining options, a chapel and regular religious services (including morning mass), and strong community involvement (school involvement noted). On-site conveniences like a salon/beauty shop and recreational spaces are repeatedly mentioned. These attributes support a pleasant, familiar environment for residents and are among the facility’s strongest selling points.
Dining and activities are another strong area. Comments range from meals being 'average' to 'very good,' with several reviewers noting large portions and a positive dining experience. The facility appears active socially: reviewers mention live music, bingo, bocce, shuffleboard, picnics, and other daily activities that contribute to resident engagement. Religious programming and community events are also a plus for families seeking spiritual services and social involvement for residents.
Administrative and communication issues are a recurring negative theme. Some reviewers describe admissions staff as helpful and supportive, but others report unreturned calls, long waits for tours, unfriendly front-desk interactions, and an overall lack of professionalism during the admissions process. There are also remarks about a restricted photo policy and an inconsistent COVID masking policy, which have contributed to disappointing first impressions for some families. Several reviews suggest that the facility's outward appearance and updated look can be misleading if the internal care practices and management oversight are inconsistent.
Recommendations for prospective families: verify staffing levels and response times, ask specifically how nurse call/monitoring systems are handled and how falls are investigated, inquire about staff training for medical equipment (for example, supplemental oxygen), and speak directly with nursing leadership about communication practices. During a tour, check private dining and visitation/photo policies, observe meal service, ask for a copy of activity schedules and therapy offerings, and request references from current families if possible. Also confirm current pricing and what is included in the stated $90–$500 per day range.
In summary, Saint John XXIII Home is frequently commended for its cleanliness, welcoming atmosphere, amenities, religious programming, and social activities. However, families should balance those positives against repeated reports of inconsistent clinical care, delayed responses to calls, staff shortages, and mixed experiences with management and admissions. Those factors can directly affect resident safety and satisfaction, so thorough, targeted questions and careful observation during a visit are advisable before making a placement decision.
