Overall sentiment in the reviews is mixed but strongly polarized around the frontline care team versus management and administrative practices. Many reviewers repeatedly praise the direct-care staff: nurses and aides are described as wonderful, attentive, friendly, and phenomenal, with specific notes that they provided good care during rehab and follow up promptly in the Personal Care Unit. Several comments highlight helpful day-to-day support (cooking, cleaning), private living spaces, an active schedule including exercise classes and group events, and a clean, attractive, well-maintained facility with renovated rooms and volunteers supporting activities.
However, these positive impressions coexist with multiple recurring management and operational concerns. A number of reviewers report that higher-level administration is absent or unresponsive, does not return calls, and that management practices are poor or inconsistent. There are frequent complaints about high staff turnover and staff being overworked and underpaid, which reviewers imply contributes to lapses in service and inconsistent experiences depending on the shift or unit.
Several serious issues arise in the reviews regarding medication administration and billing. Multiple summaries allege medication problems, specifically expired medications being given and other medication administration issues; these are significant safety concerns reported by reviewers. Financial concerns are also prominent: reviewers feel they were overcharged or that the facility charges for many extras, with some describing pricing as expensive and accusing the facility of overcharging for services.
Dining and activities receive mixed feedback. While many note a variety of meal options and active programming (exercise classes, group events), others report that meals are sometimes not served warm and that vegetables were undercooked. Activity cancellations occurring on a daily basis were also mentioned, suggesting inconsistency in programming availability. These mixed reports indicate that the quality and reliability of dining and activities may vary by time and staffing.
A recurring and particularly negative theme centers on one staff member identified as the social worker (named Jamie). Multiple reviewers describe this social worker as unprofessional—using terms such as smug, ignorant, and an "absolute disaster." Specific allegations include laughing about an insurance denial and threatening to evict or remove a resident, which reviewers reported as distressing and inappropriate. These reports suggest a serious interpersonal and administrative problem that has affected family trust and confidence.
In sum, Presbyterian Village at Hollidaysburg appears to have strong frontline caregivers and a pleasant physical environment, which many families and residents praise. At the same time, reviewers raise multiple serious concerns about management responsiveness, medication safety, billing practices, staff stability, and inconsistent service quality (meals and activities). Prospective residents and families should weigh the consistent praise for direct-care staff and facility upkeep against documented administrative shortcomings and safety-related complaints. Asking specific, documented questions about medication procedures, billing transparency, social work roles, staff turnover, and how activity/dining reliability is ensured may help clarify whether the facility’s strengths align with an individual’s priorities and safety expectations.
