The reviews for Scenery Hill Healthcare and Rehabilitation Center are strongly mixed, with some reviewers praising the therapy team and parts of the staff while others describe serious and recurring problems with care, facilities, and management. A notable positive theme is the quality of therapy services: multiple reviewers describe exceptional, talented therapists and effective rehabilitation for those who experienced good outcomes. Several reviewers also highlight individual staff members who demonstrated kindness, patience, integrity, compassion, and understanding. Other positives cited include a well-maintained portion of the facility by some accounts, a fantastic scenic location with wildlife and good views, friendly/helpful personnel in certain departments, and decent food.
Contrasting sharply with those positives are multiple serious negative themes. Several reviews complain of a dirty or outdated building and persistent horrible smells, suggesting facility maintenance or housekeeping problems in at least some areas or at certain times. There are repeated reports of inconsistent professional behavior from nursing staff — examples include nurses not giving nightly medications, withholding prescribed pain medication, nurses using cell phones at the nursing station, and generally poor nurse attitudes. Reviewers also mention missed appointments and missed therapy sessions. These medication and scheduling failures are safety concerns that directly affect resident well-being.
Management and communication problems are another recurring pattern. Reviewers allege a perceived prioritization of finances over resident care, poor responsiveness from leadership (including no returned phone calls), and explicit criticism of the director of nursing. Some reviews describe severe conflicts with facility management around personal belongings: allegations that families were not allowed to retrieve belongings, were asked to leave, or were threatened with police involvement. There is at least one account of lost dentures and other mishandling of personal items, which contributes to a sense of poor custodial care and inadequate accountability.
There is also concern about the consistency and appropriateness of therapy practices: one reviewer reported no hip rehabilitation being provided, and the use of a lift belt accompanied by excuses rather than appropriate therapy interventions. Room assignments and environmental controls were problematic for some: a reviewer reported being placed with a 300 lb roommate and continuous air conditioning that made the room uncomfortable. Another reviewer said complaints resulted in their relocation out of the facility and receiving rehab elsewhere, indicating that some families felt compelled to move residents to obtain adequate care.
Overall, the aggregated sentiment is polarized. When the experience is positive, it centers on outstanding therapists, compassionate individual caregivers, a pleasant location, and acceptable cleanliness and food. When the experience is negative, it involves inconsistent or poor nursing care, medication errors or omissions, missed appointments, unacceptable facility conditions (odor, dirt, outdated areas), lost personal items, aggressive or indifferent management behavior, and potential safety/quality-of-care lapses. The pattern suggests variability by unit, shift, or individual staff—some people encountered exemplary care, others encountered significant and potentially harmful failings.
For someone evaluating Scenery Hill Healthcare and Rehabilitation Center, the reviews indicate the importance of verifying current conditions and practices directly: ask for specifics about medication administration protocols, staffing levels and shift coverage, how therapy plans are implemented (especially for hip rehab), policies for handling personal belongings, and procedures for addressing grievances. Given the mix of strong praise and serious complaints, prospective residents and families should request recent references, tour the facility at multiple times of day, and clarify expectations for communication and accountability with management.
