Overall sentiment: The reviews for The Addison of McCullough Place skew strongly positive: most reviewers describe a gorgeous, clean, well-kept community with a home-like, welcoming atmosphere. Staff are repeatedly described as friendly, caring, compassionate, and attentive; many accounts praise admissions, administrative leadership, and caregivers for being helpful, cheerful, and willing to work with families. Residents and visitors report lively engagement, frequent activities, and a warm communal environment that many characterize as “family-like.” The dining area and food receive consistent commendations from numerous reviewers, who compare the dining room favorably to restaurants and note chef-prepared meals with menu choices and attractive table settings. Physical features such as spacious units, private bathrooms, wide hallways, a circular courtyard with a gazebo, and clean common spaces are frequently highlighted as important strengths.
Care quality and staffing: A large portion of reviewers emphasize attentive, compassionate caregiving and an upbeat staff culture. Specific positives include medication dispensing, free transportation to medical appointments, on-site laundry/room cleaning by staff, and a strong activity calendar (exercise classes, live music, church services, card and board games, crafts, and speaker events). Many family members report good communication from staff and satisfaction with move-in and respite processes. Several reviews also reflect pride and satisfaction from staff members who enjoy working there, which supports the perception of a positive workplace culture and may contribute to resident well-being.
Notable negative patterns: Interspersed with the overwhelmingly positive commentary are a number of serious and specific concerns that cannot be overlooked. Several reviewers report alarming care failures — including development of a bedsore within a week, reports of a resident in filthy clothing or being unclean, and statements that a resident was unable to hold their head or stand. Some families describe misleading updates, lack of transparency, and what they characterize as deception by staff or administration. There are also reports of insufficient supervision for certain residents and at least one account of a family removing a loved one after an unannounced visit revealed problems. These accounts suggest variability in care quality and potential lapses in clinical or daily care for some residents.
Costs, transparency, and management communication: Another recurring theme concerns pricing and transparency. Multiple reviewers flagged hidden fees, lack of clear pricing, and perceptions that the community is expensive for the level of care delivered. While many families praised administrative staff for helpfulness and offered discounts or flexible solutions, others criticized management communication and transparency. This mixed feedback points to variability in administrative interactions and contract/fee disclosures.
Dining and activities: Dining and programming are major strengths for the facility overall. Numerous reviewers praise the quality of meals, the dining room experience, and the menu-order model. Activity offerings are diverse and well-attended: live musicians, entertainers, exercise and yoga classes, religious services, trivia, bingo, and social hours are frequently mentioned. These offerings contribute to an engaged, lively resident population and are cited as reasons families feel their relatives enjoy life at the community.
Bottom line and considerations for prospective families: The dominant theme across reviews is very positive — a beautiful, clean, activity-rich community staffed by many caring and dedicated employees. However, the presence of several serious negative reports (bed sores, neglect, deceptive communication, and removal of residents following unannounced visits) introduces concern about consistency of care and transparency in some situations. Prospective residents and families should weigh the strong positive experiences against the few but significant negative incidents. When evaluating this community, request written details about staffing ratios, care-plan oversight, recent inspection and incident records, explicit fee schedules and all potential additional charges, examples of clinical protocols (wound care, hygiene assistance), and references from current families. Consider an unannounced daytime and evening visit, ask about how the community handles complaints and family communication, and verify how medication administration, supervision, and individualized care needs are documented and monitored. These steps will help reconcile the generally excellent reputation with the concerning reports and determine whether the facility reliably meets the specific needs of a prospective resident.
