Overall sentiment in the reviews for Kittanning Health & Rehab Center is sharply mixed and polarized. Many reviewers praise individual caregivers, the rehabilitation program, and certain facility features, while a significant number report serious safety, cleanliness, and management problems. The recurring pattern is one of uneven care quality: some families report exemplary, compassionate staff and strong therapy outcomes, while others describe neglect, dangerous lapses, and unacceptable facility conditions.
Care quality and safety are the most frequent and consequential themes. Positive reports highlight staff who treat caregiving as a calling, attentive CNAs and nurses, and a rehab program that produced concrete functional gains — patients standing, using exercise bikes in therapy, and walking independently after discharge. Several reviewers named specific staff (Tyler Nuzzo, administrator Phil Panno, nurse aide Paulina) and credited them with excellent, patient, and helpful care. Conversely, numerous other reviews allege neglect: unanswered call bells (one cited a 45‑minute wait), dehydration, substantial weight loss, pressure ulcers/bed sores, hospitalization, and even lost teeth. Some reviewers went as far as saying inadequate care nearly killed their loved one. These are serious allegations indicating that, for at least some residents or shifts, basic monitoring and nursing care are failing.
Staffing, management, and ownership are another area of clear division. Multiple reviewers believe quality declined after an ownership change to Saber Healthcare and cite increased staff turnover, less experienced staff, and supply changes (removal of bed pads/pans, replacement of Styrofoam cups with heavier plastic). There are reports of basic supply shortages such as soap and gloves and administrators being unavailable or unresponsive. At the same time, some reviews note responsive management and improvement under new ownership, showing management performance appears inconsistent or improving in certain periods or units. Billing and administrative coordination problems are also mentioned: discharge coordination failures, extra charges for hospital bed stays, and at least one claim of being overcharged by $105 per day.
Facility condition and dining are similarly mixed. Several reviewers describe dirty conditions, terrible smells, uncleaned rooms, and even sewer flies — some families said they had to clean rooms themselves. Others describe the facility as clean with nice rooms and common areas. Food reviews vary widely: some call meals inedible, while others praise the food and generous portions. Activities are a consistent positive: reviewers mention holiday events, church services, and social routines (for example, family‑friendly coffee gatherings on the dementia unit) as meaningful supports for residents.
Culture and interpersonal behavior show contrast as well. Many staff are described as loving, patient, respectful, and accommodating; multiple reviewers express gratitude and say they could not have been more pleased. However, there are troubling reports of rude or rough CNAs, a racist employee with an unsatisfactory management response, and staff who appear indifferent to family concerns. These reports suggest variability in staff training, supervision, or accountability.
In summary, the review corpus paints a facility with pockets of very good care—especially in rehab and among certain dedicated staff—coexisting with serious, sometimes dangerous lapses in other areas. The most critical red flags are allegations of neglect (dehydration, bed sores, weight loss, hospitalization), unanswered call bells, poor cleanliness, and inconsistent management/ownership performance. Families considering this facility should probe current conditions thoroughly: ask about staffing levels and turnover, recent inspection findings, infection/cleanliness protocols, specific rehab credentials and outcomes, how call bells are monitored, and how billing/discharge coordination is handled. Visiting at different times of day and speaking directly with unit staff, therapy teams, and the administrator (and checking for named staff who were praised) may help gauge whether the positive experiences or the negative patterns are more representative at present.
