Overall sentiment is highly mixed and polarized. Several reviewers give strong, enthusiastic endorsements—calling Quiet Ridge Manor Group 'incredible', 'homey', and 'the best place ever'—and attribute positive change to new management. These positive reviewers emphasize comfort, cleanliness, attentive and extraordinary staff, and a familiar, loving environment; some specifically mention that parents or grandparents are happy and well cared for, and one reviewer highlighted the facility's ability to accommodate hospice. Conversely, other reviewers express serious concerns, including pest problems (bed bugs), poor management behavior, understaffing, minimal personal care, and specific safety/maintenance issues. The presence of both glowing recommendations and very negative accounts suggests inconsistent resident experiences and variable operational quality across different times or units.
Care quality appears inconsistent across reviews. Multiple reviewers praise the caregiving—calling staff extraordinary and saying residents are well cared for—while several other reviewers report minimal personal care, undercare, or that patients were not well taken care of. There is at least one report of a serious health condition that raised alarm, which, combined with claims of low staffing and disengaged staff members 'only there for a check', points to potential lapses in monitoring or timely care in some cases. The facility has also been commended for accommodating hospice needs, indicating capability to support end-of-life care when appropriate.
Staff and management are central themes with sharply contrasting impressions. On the positive side, new management receives repeated praise for improvements and positive impact on residents; specific staff are singled out for high marks (for example, 'Barb' was highly rated). However, other reviews accuse management of being 'awful', speaking poorly to employees and families, and creating a poor work environment. Staffing concerns include reports of low staffing levels and underpaid staff, which reviewers tie to inconsistent care and occasional disengaged employees. This combination—praise for certain staff and new leadership, alongside reports of poor management behavior and staff burnout—suggests turnover or transitional leadership issues that may affect resident experience.
Facility condition and cleanliness are described both positively and negatively. Several reviewers emphasize that the facility is clean and comfortable, suitable for family members, and 'has what I was looking for.' In contrast, some reviewers report maintenance or housekeeping shortcomings: a damaged shower curtain and hooks, and a spider web near a bed were specifically mentioned. There is also an allegation of bed bugs, which is a serious infection-control and safety concern; that single but severe claim stands in stark contrast to the other clean/favorable assessments and would merit investigation and verification.
Other operational notes and patterns: a 30-day move-out timeline was cited as an issue by at least one reviewer, which may reflect contractual or administrative policies that families find restrictive. Several reviews explicitly praise the facility as 'worth checking out' or 'best place for senior loved ones,' often tied to the testimonial that parents or grandparents are happy. At the same time, at least one reviewer called it the 'worst place' to put a loved one—indicating that negative experiences can be extreme. There is limited or no specific information provided about dining, activities, therapy services, or medical oversight beyond hospice accommodation, so those areas remain unclear from the current review set.
In summary, Quiet Ridge Manor Group shows a pattern of polarized experiences: a meaningful portion of reviewers report high satisfaction after a management change, praising cleanliness, comfort, and caring staff, while another portion reports significant problems—pest concerns, staffing shortages, minimal personal care, management-employee/family conflicts, and specific maintenance lapses. Prospective residents and families should consider visiting in person, meeting both current staff and management, asking about recent pest control and staffing levels, confirming hospice and clinical capabilities if needed, and reviewing contract terms (including move-out timelines). Given the contradictory reports, direct verification and a current, in-person assessment will be important to determine whether the positive changes cited by some reviewers are consistent and sustained across the facility.
