Overall impression: Reviews of McMurray Hills Manor Nursing and Rehabilitation Center are sharply divided, producing a mixed but strongly polarized picture. A substantial subset of reviewers praise the facility for compassionate caregiving, strong rehabilitation services, visible leadership, and a clean, homey environment. At the same time, a number of reviews recount serious lapses in basic care, alleged neglect, medication problems, and administrative failings. The dominant theme is inconsistency—experiences vary widely by unit, shift, or time, so outcomes appear dependent on which staff are on duty and how effectively management is overseeing day-to-day care.
Care quality and clinical safety: Many families report excellent clinical and rehabilitative care: therapy staff are repeatedly described as superb, and several accounts credit the facility with restoring strength and mobility after illness. Hospice support and skilled nursing care are praised in long-term stays. Conversely, several reviews describe alarming safety and clinical failures: patients reportedly left unattended (sitting on the edge of beds or in wheelchairs), edema or other conditions left unaddressed, UTIs progressing to sepsis, new bed sores, and multiple hospital or ICU transfers. There are also multiple reports of medication problems, including missing medications and medication errors that led to readmissions. These safety-related complaints are among the most serious patterns in the reviews and suggest lapses in monitoring, handoffs, and medication management.
Staff and interpersonal conduct: Staff descriptions range from 'exceptional, kind and loving' to 'rude, unprofessional and uncaring.' Many reviewers single out aides, RNs, therapy staff, and a hands-on administrator for praise—citing compassion, long-term relationships with residents, and good communication. The activities coordinator is frequently highlighted for proactively engaging residents and improving mood. However, other reports describe dismissive or hostile interactions (including a named complaint about an LPN), hung-up phone calls, and reception staff with poor bedside manner. This disparity suggests that staff quality is uneven: where experienced, committed staff are present, outcomes and family satisfaction are high; where staffing or supervision is weak, families encounter serious problems.
Cleanliness and facilities: Numerous reviewers call the facility exceptionally clean with no offensive odors, and several families contrast McMurray Hills favorably against worse prior facilities. At the same time, some reviews report strong urine/feces smells, soiled clothing and bedding returned to residents, dirty rooms, and maintenance issues (broken bathroom lights, dim hallways, ancient TVs, and shared bathrooms). The building is described as older but generally adequate by some; others note specific environmental issues that affect dignity and comfort. This split again points to variability—some units or time periods appear well-maintained, while others do not.
Administration, communication, and management: A visible, accessible administrator and responsive supervisors are highlighted as major strengths in multiple positive accounts—miscommunications being resolved and families feeling heard. Yet other reviewers detail management failings: poor care coordination at admission (admitting patients without proper medical-history awareness), long hold times on phone lines, multiple transfers and inconsistent communication with families, and an impression of being 'money-hungry' or misaligned with nonprofit claims. Short-staffing, which several reviewers mention (including references to COVID-era staffing challenges), is frequently cited as a root cause for lapses in care and responsiveness. These management themes suggest variability in leadership performance and operational oversight.
Dining, activities, and daily life: Activity programming receives consistent praise—reviewers note an active, encouraging activities coordinator and tangible benefits to residents' socialization and mood. Therapy and rehabilitation services are commonly lauded as strong points. Dining receives mixed feedback but tends toward average: one explicit 3/5 meal rating appears representative of a neutral-to-satisfactory experience. Several reviewers say residents 'are enjoying life' and have made friends, indicating success in social and recreational programming.
Patterns, risk signals, and recommendations for families: The most significant pattern is inconsistency: many glowing reports sit alongside serious allegations of neglect and safety failures. Red flags that recur across negative reviews include untreated urinary/fecal incidents, bed sores, missed medications, theft allegations, and emergency hospital transfers. Because of this variability, families should exercise careful due diligence if considering McMurray Hills. Recommended checks include: visiting at different times of day and on different days to observe shift-to-shift consistency; asking specific questions about staff-to-resident ratios, medication administration and auditing practices, infection-control measures, and protocols for admissions and handoffs; requesting to speak with the administrator about any past incidents and how they were addressed; reviewing recent health inspection reports; and talking to current residents' families about their experiences over time.
Bottom line: McMurray Hills Manor appears capable of providing excellent, compassionate care—particularly in therapy/rehab and when experienced staff and engaged leadership are present. However, the facility also has multiple, credible complaints alleging neglect, medication errors, theft, and poor responsiveness. These are serious concerns that suggest families should not rely solely on a single positive review or tour. If you are considering placement, prioritize direct observation, detailed questions about safety and staffing, and ongoing oversight once a loved one is admitted. If you are already a family member with concerns, escalate to the administrator and document incidents, and consider external reporting or a transfer if safety or dignity is compromised.
