Crystal Waters Inc

    4639 Rte 119 Hwy N, Montgomeryville, PA, 15747
    3.4 · 5 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Safety concerns overshadow caring staff

    I'm giving this facility a low rating. Many caregivers and administrators are outstanding, compassionate, and create a family-like environment-residents appear well cared for and families often compliment the staff-but I'm uncomfortable placing a loved one here because of serious safety concerns: reports of a violent staff member (drug charges, harassment, theft and even physical assaults), HR was informed yet management's response was poor and a background check was reportedly cleared; legal action is being considered over a disputed review. The good staff are an asset, but until management fixes these risks I can't recommend it.

    Pricing

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    Amenities

    3.40 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      3.7
    • Meals

      3.4
    • Amenities

      3.4
    • Value

      3.4

    Location

    Map showing location of Crystal Waters Inc

    About Crystal Waters Inc

    Crystal Waters Inc helps families find the right senior living options by offering free services and using local Expert Advisors to guide people through the different types of care available, and they're open from 8 AM to 9 PM on weekdays, and from 8 AM to 5:30 PM on weekends, so families can reach out most days when it works best for them, and the facility uses a fee system where partner communities pay only if a resident moves in, which keeps services free for families needing help. The facility has different rooms for residents, like semi-private, studio, one-bedroom, and two-bedroom apartments, where people can live based on what fits them, and they provide varied care such as assisted living, memory care, nursing homes, and independent living, with some programs having special names or terms-like "respite care" and "life-enriching activities"-for people needing a break or wanting activities to keep life interesting. There's a focus on comfort and support, so they offer things like restaurant-style dining, regular social events, and religious services, and people can join musical activities or scheduled gatherings with others. Residents can also get special help, like therapy and specific care programs that support healthcare, wellness, health, and fitness, so those living at Crystal Waters Inc have different choices based on their needs, and the staff take care to use particular terms for their programs to help families understand what's offered. The company provides managed services and wellness solutions to other businesses too, helping them with online reputation by managing reviews, social media, and business listings, plus offering tools like a Google Reviews calculator and an AI review response generator, so there's support not just for families but for wellness businesses wanting to grow and keep their services running well, with insights, benchmarking, and analytics also available, as well as things like customer messaging and referral marketing-all these programs and services work together to make sure residents and businesses connected to Crystal Waters Inc get the help, care, and support they're looking for.

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