Overall impression: Reviews of Eldercrest Rehabilitation and Healthcare Center are strongly mixed and often polarized. A substantial number of reviewers praise the facility for its therapy program, compassionate bedside staff, small/family-like atmosphere, and administrative accessibility. At the same time, there are numerous and persistent reports of serious care failures — ranging from poor infection control and hygiene to missed medications, falls, and inadequate discharge planning — that have led some families to readmissions, worsening conditions, and in the most severe accounts, death. The pattern is one of wide variability: excellent experiences for some residents contrasted with deeply concerning neglect for others.
Care quality and safety: Therapy is a recurring strength in many accounts — reviewers frequently describe a strong, well-equipped PT/OT department and therapists who are helpful and effective. However, this is balanced by frequent reports of inadequate nursing care, especially on nights and weekends. Common safety and care concerns include long call-bell response times (sometimes 30–40 minutes), soiled diapers left on residents for extended periods, infrequent showers, poor oral care, multiple falls, ignored bed alarms, and development of pressure sores. Several reviews specifically link delayed recognition or mismanagement of fevers or infections (including improper PPE use and cohorting symptomatic with asymptomatic residents) to emergency room transfers or worse outcomes. Medication errors and instances where medications were not provided or threatened to be withheld are additional, repeated safety red flags.
Staffing and staff behavior: Many reviewers single out compassionate, hardworking staff members — including nurses, CNAs, and specific employees named positively — and describe a genuinely caring culture among day staff. Conversely, there are substantial complaints about being understaffed, particularly on evenings/weekends, and about inconsistent staff training and professionalism. Night and weekend aides are frequently criticized as less caring or even rude, and some families report staff gossiping, intrusive questioning, or unprofessional supervisors. Theft and missing personal items were reported in a few reviews, and management response to such complaints is described as dismissive in some accounts.
Facilities, cleanliness, and environment: Opinions vary. Numerous reviewers describe Eldercrest as clean, bright, and well-maintained, with a lively dining/activity space and easy family visitation. Conversely, an almost equal number of reviews report severe housekeeping failures: strong urine or fecal odor in common areas, overflowing garbage, feces on toilets, dirty bedside trays, and unemptied commodes. These issues appear to correlate with staffing shortages and inconsistent housekeeping coverage, particularly on weekends. Rooming arrangements also raise privacy issues: small rooms, multiple residents per room, thin curtains, and loud TVs have been cited as interfering with private conversations and rest.
Dining and activities: Dining and activity offerings receive mixed feedback. Some families praise the dietary staff for being proactive, offering special accommodations, allowing outside food, and personalizing meals. Others describe meals as cold, repetitive, undercooked, or insufficiently assisted when residents need help with feeding. The activities program and director are frequently praised, and some residents enjoyed and benefited from participation; yet limited staffing to support activities and inconsistent engagement by residents with cognitive decline were noted.
Administration, discharge planning, and communication: Administrative experiences are inconsistent. Several reviews commend hands-on leadership, good communication, helpful social workers, and smooth discharge planning. In contrast, many families report poor discharge coordination (missing equipment, no instructions, medications not provided), unreturned calls from social workers, and management that fails to address critical complaints. These inconsistencies have led in multiple cases to hospital readmissions and abrupt family decisions to pull loved ones out of the facility against medical advice.
Special populations and limitations: Multiple reviewers warn that Eldercrest may not be well-equipped to manage higher-acuity residents, Alzheimer’s/dementia patients, or those with major balance problems. Reports of repeated falls, mental regression, and inadequate supervision for cognitively impaired residents suggest the facility struggles with some levels of care complexity. Families selecting Eldercrest for proximity to home should weigh the convenience against these capability concerns.
Patterns and takeaways: The most common positive themes are strong therapy services, dedicated day staff, and a warm, small-facility feel. The most serious and repeatedly mentioned negatives are inconsistent infection control, understaffing (particularly off-shifts), poor hygiene/housekeeping, delayed or missing medication and care, and weak responses to family complaints. These problems have, according to multiple reviews, led to worsening health, readmissions, and in extreme accounts, severe decline and death. The variability of experiences suggests that outcomes may depend heavily on staffing levels, specific shifts, and which particular staff members are assigned to a resident.
Recommendations for prospective families (based on review patterns): If considering Eldercrest, tour the facility during day, evening, and weekend hours; ask specifically about staffing ratios on nights/weekends, infection-control procedures, how symptomatic patients are cohort-managed, call-bell response times, fall-prevention protocols, dementia-care capability, housekeeping schedules, and policies on personal belongings/theft. Ask to speak with the therapy team and social worker about expected therapy intensity and discharge planning processes. Verify the facility’s current CMS rating and recent inspection/incident reports. Because review experiences are highly variable, direct observation and clear, documented answers to safety and continuity-of-care questions are especially important before placing a loved one at this facility.
