Overall sentiment in the reviews is highly mixed and polarized, with a clear pattern: the therapy and activities programs are consistently praised, while nursing care, facility maintenance, dining, and safety/management issues generate many serious complaints. Many reviewers explicitly commend the therapy team — described as "awesome" and an "excellent therapy department" — and note that residents enjoy activities and receive good rehabilitation services. Additionally, CNAs, aides, and some nurses receive frequent praise for compassion, kindness, and going "above and beyond," and several families report they were satisfied with aspects of the care and felt grateful for the staff's efforts.
However, those positive notes sit beside numerous and specific negative reports that raise safety and quality-of-care concerns. Multiple summaries allege neglect or unsafe care, including at least one report of a patient suffering maxillofacial injuries after being left unattended in a lobby and broken dentures. There are also reports of an LPN refusing to provide treatment, an RN supervisor allegedly lying, and staff members pointing fingers rather than resolving issues. Medication management problems are cited (delays in pain medications and poor pain control), and several reviewers described dismissive or unresponsive nursing behavior — especially on weekends and from younger nurses — which compounds worries about continuity and reliability of care.
Facility and maintenance issues are another recurring theme. Reviews describe heating outages in freezing weather and frozen pipes, contributing to cold conditions and discomfort for residents. Bathroom arrangements are frequently criticized: some rooms share two- or four-person bathrooms, doors are reported locked at times, and bathing frequency was cited as extremely low (for example, "baths twice a month"), creating hygiene and dignity concerns. These physical-plant and routine-care problems often intersect with staffing shortages, which reviewers say limit staff interaction and responsiveness.
Dining and nutrition complaints are common and specific: reviewers reported rock-hard meat, cold beets, and unseasoned vegetables, and at least one noted patient weight loss. Such dietary concerns, combined with infrequent bathing and staffing limitations, feed a narrative of declining basic care for some residents despite the robust therapy offerings. Several families also noted that marketing or reputation seemed overstated ("misrepresented as 5-star rehab"), suggesting a disconnect between advertised quality and actual experience.
Management, communication, and social environment issues appear frequently in the summaries. Some reviewers reminisce about a stronger, more family-like atmosphere under previous ownership and say team rapport used to be better. Current criticisms include rude or angry RNs, finger-pointing among staff, privacy concerns regarding residents' information, rumors and social-media drama, and even threats of charges. These items point to organizational and cultural problems that can erode trust between families and the facility.
In sum, the facility shows clear strengths in therapy and activities and has many individual staff members (especially CNAs and aides) who are compassionate and appreciated by families. Yet the pattern of recurrent and serious complaints — inconsistent nursing responsiveness, alleged neglectful incidents, medication delays, significant maintenance failures, bathroom and hygiene issues, and poor food/nutrition — creates a mixed overall picture and significant risk indicators. Prospective families should weigh the strong therapy reputation against these safety, staffing, and facility concerns, ask specific questions about nurse staffing levels and shift coverage (especially weekends), bathroom arrangements and bathing protocols, incident reporting and follow-up, medication administration policies, and recent maintenance or ownership changes before making decisions.
