Overall sentiment across these reviews is strongly positive, with multiple reviewers emphasizing compassionate, family-like care and staff who routinely go above and beyond. Praise is repeated for staff demeanor — described as friendly, joyful, and treating residents like family — and for specific employees (Connie and Natilee Craig were named positively). Several accounts highlight practical caregiving strengths, including reliable medication management, allowing family members to stay at the bedside during difficult times, and creating a comfortable, home-like atmosphere. Cleanliness and attention to residents’ appearance (dressed, well-kept) are mentioned repeatedly, reinforcing a perception of attentive day-to-day care.
Dining and comfort receive consistent positive notes: reviewers mention homemade, high-quality food and comfortable seating such as recliners rather than wheelchairs, which contributes to a homelike feel. Leadership and staff morale also come through as strengths; terms like “great leadership,” “caring and joyful workers,” and “one big family” indicate a positive workplace culture that likely supports the resident experience. Multiple short testimonials summarize the experience as “amazing place” and “wonderful care,” suggesting strong overall satisfaction among a majority of reviewers.
However, there are a few notable negative reports that introduce caution. One reviewer described the facility as “horrible,” raising concerns that experiences may not be uniform. Specific complaints include reports that residents sit in chairs all day (suggesting limited activity or mobility support), unclear delineation of staff responsibilities, a situation where a Power of Attorney felt ignored, and a reviewer explicitly noting safety concerns. These criticisms point to potential variability in operations or communication lapses with families or designated decision-makers. Additionally, one review mentions a patient being mean to staff at times, which is important context but describes resident behavior rather than a direct staff shortcoming.
Taken together, the pattern suggests Eicher's Family Home delivers high-touch, attentive, and homelike care for many residents, with standout staff who earn familial trust and gratitude. At the same time, the presence of at least one strongly negative review and specific issues raised about activity levels, communication, and safety indicate possible inconsistencies or isolated incidents. Prospective families should weigh the dominant positive reports about staff commitment, cleanliness, and dining against the minority but significant concerns about activity, communication with POAs, and safety practices. When evaluating the facility, it would be reasonable to confirm current policies on resident activities and mobility, staff roles and staffing levels, family/POA communication protocols, and any recent or resolved safety incidents to ensure the experience matches the generally favorable accounts.
