Overall sentiment from the reviews is mixed but leans positive regarding direct care and daily life, with recurring praise for the caregiving staff, cleanliness, therapy services, and dining. Many reviewers specifically commend the friendliness, professionalism, and compassion of nurses and aides; multiple comments note that residents are well cared for, with no bedsores and clean rooms. Physical and occupational therapy receive strong positive mentions, and families appreciate small gestures from staff (for example, painting nails). The facility offers a variety of activities such as bingo, arts, word games, and chair exercises, and also provides practical amenities like a beauty shop, outdoor seating, and single-room/respite options. Several reviews highlight reasonable and clearly explained pricing and the convenience of the location.
Facility condition and atmosphere are a recurring theme with mixed feedback. Numerous commenters say rooms are clean and in good condition, though some note rooms are a bit smaller or basic. The building's origin as a converted school and an older interior lead some reviewers to describe the environment as too large or not "homey," giving a more clinical feel. Outdoor areas and common spaces are appreciated, but the lack of a chapel was mentioned by at least one reviewer who expected faith-based facilities to include one. Activities are generally viewed positively, but there are reports that group programming has been paused at times due to quarantine procedures.
Management, communication, and isolated care issues are the most significant negative patterns. Several reviewers describe poor responsiveness from leadership and management, including a notable comment that a CEO email went unanswered. There are multiple mentions of poor communication — staff or offices hanging up on callers or being unresponsive — and at least one report of delayed doctor visits. In addition to these systemic communication concerns, there are rare but serious allegations of unprofessional behavior by individual staff (one reviewer reported being addressed with the F-word). These management and communication problems contrast sharply with many other accounts of caring, attentive staff, suggesting inconsistency in leadership and accountability.
Hygiene and maintenance issues appear infrequently but are important when they occur. One reviewer reported a dirty diaper on the floor and a persistent room odor likened to a litter box; another noted a heating/air-conditioning failure lasting several days. While most reviews emphasize cleanliness and praise cleaning staff by name, these isolated incidents stand out and indicate potential lapses in housekeeping or building maintenance that the facility should address proactively.
In summary, Concordia at Ridgewood Place is consistently praised for the quality of hands-on caregiving, cleanliness in most areas, good dining, therapy services, and friendly staff. These strengths make it a facility many families recommend and feel comfortable visiting. However, prospective residents and families should be aware of reported weaknesses: occasional maintenance and serious hygiene lapses, inconsistent management responsiveness, some instances of rude staff behavior, and a less home-like, older facility layout. Because of this mixture, a recommended approach for families is to tour the community, speak directly with nursing leadership and activities staff, verify how management handles complaints, and ask about recent maintenance and infection-control measures before deciding.
