Overall impression: Reviews of Greentree Skilled Nursing and Rehabilitation Center are mixed, with a strong cluster of positive comments about cleanliness, therapy services, short-term rehabilitation focus, and social/amenity aspects, and a distinct set of recurring concerns about inconsistent nursing care, missed medications/appointments, and communication breakdowns. Many reviewers describe the facility as well kept, tidy, and supportive for short-term recoveries, but several critical reports highlight safety and reliability problems that significantly impacted patient outcomes.
Care quality and clinical staff: A common positive theme is the presence of effective therapy services and a recovery-oriented approach. Multiple reviewers specifically praised therapists and described the center as a good choice for short-term rehabilitation and transition to assisted living. Many comments also characterize staff as caring and above average, noting good patient care in numerous cases. However, this is counterbalanced by consistent complaints about nursing reliability. Several reviewers reported late or missed medications, missed appointments, poor call-bell responsiveness, and instances of nurse forgetfulness (for example, missed dressing changes). There are also serious safety-related complaints — notably that breathing issues were overlooked in at least one case that required ambulance transport and resulted in death — which indicates potentially serious lapses in monitoring and timely clinical response for some residents.
Communication and coordination: Communication shows a mixed picture. Nurses were described in some reviews as eager to communicate with hospice, which is a positive sign for end-of-life coordination. At the same time, reviewers reported that the social worker was less willing to communicate with hospice, and other comments indicate occasional administrative or coordination problems (missed appointments, delayed meds). Several reviewers noted that staff can be overwhelmed, which may contribute to these lapses in communication and follow-through.
Facility, environment, and amenities: The physical environment receives consistently positive remarks for cleanliness and order. Rooms are described as neat and well-stocked; the dining room is bright and cheery and the dining area very clean. The facility is on the first floor with some private rooms (noted as rare), has a somewhat hospital-like interior rather than a homelike aesthetic, but benefits from wooded surroundings and outdoor access. The location is convenient to local businesses and visiting was reported as pleasant. Overall, the facility appears physically well maintained and welcoming in common areas, even if some find the interior more clinical than homelike.
Activities, community, and security: Reviewers frequently praised the facility’s activities and sense of community, describing a caring atmosphere and a secure environment. These social and recreational strengths suggest residents can have a meaningful and engaged stay, which is particularly important for short-term rehabilitation and for residents transitioning to assisted living.
Operational patterns and risks: Review patterns point to staffing and operational stress as an underlying contributor to adverse experiences. Multiple mentions that staff are overwhelmed, coupled with reports of missed medications, missed appointments, and delayed treatments, suggest variability in day-to-day reliability. Poor call bell response and early-morning timing issues (for breathing treatments) are repeated operational complaints. These issues create a risk profile that families should weigh, especially for residents who need consistent, high-acuity nursing attention.
Who this facility seems best for and cautions: Based on the reviews, Greentree appears well suited for many short-term rehabilitation stays where active therapy, cleanliness, and a supportive community are priorities, and where residents are expected to transition to assisted living. The therapists and activities are strengths, and the facility’s clean, accessible environment supports recovery. However, for residents with complex medical needs, high dependence on timely medication and treatments, or those in hospice/long-term care where continuity and surveillance are critical, the reported inconsistencies in nursing reliability and communication are important red flags. The presence of at least one severe adverse outcome (ambulance transfer and death) in the reviews underlines the need to verify safety practices.
Bottom line: Greentree Skilled Nursing and Rehabilitation Center receives strong marks for cleanliness, therapy, dining, activities, community atmosphere, and short-term rehabilitation outcomes. At the same time, recurring complaints about inconsistent nursing care, medication and appointment errors, communication gaps, and occasional operational overload are significant and should be investigated further by prospective residents and families. If considering this facility, verify current staffing levels, medication-administration protocols, call-bell response times, and hospice/social-work communication practices; if a resident requires continuous, high-acuity nursing oversight, proceed with caution and confirm that the center can meet those specific needs.
