Overall sentiment is mixed with strong polarization: many reviews praise individual staff members, the physical therapy department, the facility's cleanliness and faith-based atmosphere, while a sizable portion report troubling operational and safety issues. Multiple reviewers highlight compassionate, patient caregivers and nurses who make a positive difference — several commenters specifically thanked or named staff (for example Jodi, Sarah, Theresa, Donna, and Rachel) and described successful rehabilitation outcomes, restored function, and attentive personal care. The facility's private rooms, attractive exterior grounds (pond, memorials, benches), seasonal holiday decorations, on-site liturgy and Mass, piano and social programming are repeatedly described as strengths that create a welcoming, homelike environment for many residents.
However, a recurrent and significant theme is chronic short-staffing and inconsistent caregiving. Numerous reviews describe long wait times after pressing call buttons, aides being too busy to feed or assist residents, staffing shortages at night, and frequent turnover that undermines continuity of care. These operational problems are linked to more serious safety concerns in several accounts: medication errors or substitutions, a reported unattended hospice death overnight, unsupervised residents who suffered falls or were involved in slapping incidents, and lost or mismanaged equipment and personal items. Several families expressed fear, distress, or hostility from staff or administration when raising concerns. Taken together, these reports suggest variability in safety and quality depending on staffing levels and which caregivers are on duty.
Communication and administration are another consistent area of concern. Multiple reviewers report poor communication between staff and families, unreturned phone calls, shift-change handoff issues, and frustrating care coordination for appointments and medications. Some reviewers describe the administration as money-driven, unresponsive, or disorganized — citing problems such as being refused readmission after a hospital stay, inconsistently enforced visitation rules (limit of two visitors criticized), lost clothing, and alleged dishonesty or poor recordkeeping. Conversely, others characterize the facility as well-run, warm, and mission-driven; this contrast indicates uneven management performance or variable experiences by unit or time period.
Dining and nutrition present mixed feedback: several reviewers praise the meals and the full kitchen, while others report cold or repetitive food, lack of assistance for residents who cannot feed themselves, and a failure to observe diabetic dietary restrictions. Cleanliness is likewise described positively in many reviews (clean rooms, seasonal decorating), but some reviewers mention urine or feces odors in areas and general lapses in hygiene — again suggesting variability across days, shifts, or wings.
Activities and spiritual life are clear positives: frequent programs (bingo, music, group activities), a piano and game room, social opportunities for residents to make new friends, and on-site religious services are frequently noted as improving resident quality of life. For short-term rehab or recovery from surgery/illness the facility is often recommended due to effective therapy services and caring rehab staff; several reviews specifically credit physical therapy with significant improvement. Long-term placement reports are more mixed, with some families reporting loneliness, cold atmosphere, or unmet promises for long-term residents.
In summary, Mt. Macrina Manor appears to offer many strengths — compassionate individual caregivers, strong physical therapy, clean and attractive facilities, active programming, and faith-based services — but those strengths are tempered by recurring operational challenges. Short-staffing, inconsistent caregiver assignment, communication breakdowns, medication and dietary errors, and serious safety incidents are frequently cited and can have severe consequences. Experiences vary widely: some families would highly recommend the facility based on positive, attentive care and successful rehab; others strongly advise against it because of administration issues and safety concerns.
If considering this facility, prospective residents and families should: ask detailed questions about current staffing ratios and turnover; verify medication administration policies and how diabetic diets are managed; inquire about call button response times and nighttime supervision; request specifics about visitation rules and readmission policies; meet the therapy team and ask for measurable rehab goals; and get a clear plan for laundry, valuables, and equipment handling. Visiting at different times of day, speaking directly with both nursing leadership and front-line caregivers, and checking references from recent residents or families can help determine whether the facility’s positive aspects are present and reliable for a particular resident’s needs.
