Overall sentiment in the reviews is strongly mixed, with distinct clusters of positive and negative experiences. Several reviewers praise the therapy department, individual caregivers, and the physical facility, describing attentive rehab staff, skilled therapists, prompt call-bell responses, and a clean, well-maintained, even gorgeous environment. These positive reports often emphasize a personal touch, friendly and patient staff, successful discharge assistance (one caregiver, Susanna, was named specifically), and convenience of location. For some families the experience was reassuring enough that they would highly recommend the facility.
However, a substantial portion of reviews describes serious and recurring problems that point to systemic issues. Safety-related incidents are prominent: reports of theft or missing personal items (including a cellphone and blankets) with family members being accused of theft; residents falling out of bed; an arm injury; and documentation and communication delays about these incidents. There are alarming clinical neglect claims as well — dehydration from not being given drinks, failure to assist with meals, bedsores, withholding or mishandling of medications, and a reported case of severe hyponatremia (sodium 121) producing weakness and confusion. Several reviewers say staff dismissed their concerns. Combined, these issues raise clear patient-safety and quality-of-care red flags.
Staffing and operational problems emerge repeatedly and appear linked to many of the adverse outcomes. Multiple reviewers report apparent understaffing or high turnover (open beds cited as an indicator), long waits for bathroom assistance, canceled activities because the transport van was not available or needed parts, and therapy or PT services not being delivered as expected. There are numerous accounts of rude, dismissive, or conflict-prone staff members and office personnel; at the same time, other staff are described as kind and very helpful, indicating inconsistent staff behaviors and possibly variable performance across shifts or teams. Several reviews express frustration with unresponsive administration, poor communication, and delays in incident reporting — even while owners or management are noted to respond to positive reviews online, which some families interpret as selective engagement.
Dining and activities show a mixed picture: the facility is said to offer a variety of meals, yet several residents reportedly were not assisted with eating or were not eating much. Activities programming appears unreliable for some residents because of repeated cancellations tied to transportation or equipment issues. The facility itself is often described favorably in terms of appearance and cleanliness, but at least one reviewer mentioned a 'smell of death,' suggesting lapses in environmental or end-of-life care management in isolated instances.
Financial and emotional burdens on families are repeatedly stressed in negative reviews: replacement costs for missing items, additional medical bills, and even funeral expenses are cited as consequences of alleged neglect or incidents. Several reviewers describe being accused of taking medications or belongings, and one says an RN should retire because of poor care — language that indicates deep dissatisfaction and loss of trust.
In short, the reviews present a polarized portrait of Warren Manor: some families received high-quality, attentive rehab and compassionate staff, while others report severe neglect, safety incidents, theft, rude behavior, and systemic operational problems tied to understaffing and poor communication. The most consistent positive themes are the skilled therapy department and certain compassionate staff members; the most consistent negative themes are safety/medical neglect, theft and blame-shifting, understaffing, inconsistent staff conduct, and poor administrative responsiveness. These patterns suggest that experiences are highly variable and that prospective residents and families should seek detailed, current information on staffing levels, incident reporting practices, therapy availability, and management responsiveness before making decisions.
