Overall sentiment about The Green Home is mixed and polarized: a substantial number of reviews are strongly positive, praising compassionate caregivers, effective rehabilitation services, and a clean, social environment; however, a smaller but significant set of reviews raise very serious safety, sanitation, and staff-behavior concerns. Many families report satisfaction with nursing care, physical therapy, activity programming, and communication from staff, while other reviewers describe neglectful or abusive behavior, medication and safety errors, and hygiene problems. The pattern points to inconsistent experiences that vary significantly by unit, shift, or individual caregiver.
Care quality is one of the most frequently discussed topics and shows large variation. Numerous reviewers highlight excellent nursing, attentive CNAs, and outstanding physical therapy — especially for rehabilitation and end-of-life care. These accounts mention knowledgeable, hardworking clinicians and recommend the facility for rehab or hospice needs. Contrasting these positive reports are disturbing accounts of neglect and abuse: specific allegations include a poker chip being left in a resident's mouth for more than two hours and staff failing to notice or correct problems. There are reports of wrong medications and other safety concerns, which, when combined with allegations of neglect, represent serious red flags that prospective residents and families should consider carefully.
Staff behavior and responsiveness is another clear theme with two opposing threads. Many reviews praise staff as kind, loving, responsive, and communicative with families — family members say they feel comfortable and included, and that staff encourage family participation in activities. Conversely, other reviews describe rude LPNs, dehumanizing language, and disrespectful attitudes. There are repeated notes about inconsistent staff performance: some CNAs are praised as excellent, while others are accused of negligence. A few reviews specifically call out PT/OT staff for a lack of compassion, despite other reviewers commending the therapy teams. These mixed impressions suggest variability in staff training, culture, or oversight across different shifts or units.
Facilities and cleanliness are similarly conflicted. A majority of comments describe the facility as clean, neat, and secure, and some reviewers explicitly recommend the home on that basis. Yet several reviews cite serious sanitation issues — feces odors in hallways, a reported lice infestation, and complaints about a cold building — which are substantial concerns for infection control and resident comfort. Dining and kitchen services receive generally positive mentions (kitchen good), but there are no detailed, consistent accounts to fully evaluate food services beyond the brief positive notes.
Activities, social life, and the community environment are commonly cited positives: reviewers note lots of events, an active social atmosphere, friendships among residents, and flexible residency options (short-term rehab or long-term stays). Families appreciate being encouraged to participate. However, multiple reviewers point out a lack of dementia-specific programming and limited dementia-appropriate activities; combined with reports of staff lacking dementia understanding, this is an important gap for families seeking specialized memory care.
Management, communication, and safety oversight appear mixed. Some reviewers praise responsive communication and regular updates that make families comfortable. Others express deep distrust, report warnings to avoid the facility, and raise concerns about financial motivations (described by one reviewer as 'greedy'). The coexistence of positive family communication with reports of safety lapses and medication errors indicates uneven oversight and raises the need for transparency about incident reporting and corrective actions.
In summary, The Green Home receives many strong endorsements for compassionate nursing, effective rehabilitation and therapy (from some reviewers), active programming, and a generally clean atmosphere. However, the facility also draws a number of severe criticisms — including allegations of neglect, safety incidents, medication errors, sanitation problems, inconsistent staff attitudes, and insufficient dementia care. These divergent reports suggest significant variability in resident experience depending on unit, staff, or time. Prospective residents and families should weigh the positive testimonials against the serious negative allegations, conduct in-person visits across multiple shifts, ask direct questions about incident history and dementia programming, review inspection and complaint records, and seek references from current residents' families to get a fuller, up-to-date picture before making placement decisions.
