The reviews for Parkway H & R present a sharply divided picture: several reviewers praise the facility for its admissions process, some staff members, cleanliness, and certain episodes of strong, responsive care, while others raise severe and potentially dangerous concerns about safety, basic care, and medication handling. The aggregate impression is one of inconsistent performance — parts of the operation appear professional and supportive, while other parts show failures that reviewers describe in urgent terms.
Care quality and safety are the most salient and conflicted themes. On the positive side, multiple reviewers say staff are qualified, engaged, easy to talk to, and provided very good care in some instances; one reviewer specifically called out speedy responses and strong support during crises. Conversely, a number of reviews allege serious neglect: infrequent patient checks, caregivers ignoring urgent calls, residents left without food, and residents kept in soiled diapers. Several comments use extremely strong language (for example, "extremely unsafe" and "death trap") and include warnings to check on residents' medical needs. This pattern suggests uneven bedside care and monitoring — some residents receive attentive care while others may face neglect.
Staffing and management receive mixed marks. Admissions and administrative interactions are consistently praised: reviewers describe the admissions director as gracious, calming, and helpful, and multiple people said the admission process was smooth and they felt encouraged to raise concerns. There are also reports of impeccable follow-up and supportive management during at least one crisis. However, operational weaknesses are apparent around transitions of care: reviewers repeatedly report a long, unreliable release process, missing medications during discharge, and frustrating pharmacy runarounds. These medication-handling and discharge coordination problems are significant because they directly affect resident safety and continuity of care.
Facility and environment comments skew positive. The building is described as clean and inviting, and reviewers note security measures are in place. These observations indicate the physical environment may be well maintained and appropriately secured, which stands in contrast to the reported lapses in direct caregiving. There is little mention of activities or dining programs specifically beyond the serious reports that some residents were left without food; the latter is a major red flag and worth investigating further during a visit.
Overall sentiment is polarized: several reviewers strongly recommend the facility and highlight compassionate staff and a good fit for recovery, while others advise to "avoid at all costs" due to alleged neglect and safety risks. The most consistent pattern is that administrative/admissions staff and certain caregivers perform well, but there are intermittent and severe breakdowns in direct care monitoring, hygiene, meal delivery, and medication/discharge procedures. Those patterns create a risk that experiences will vary widely depending on the unit, shift, or individual caregivers.
If you are evaluating Parkway H & R, prioritize in-person verification of the specific concerns raised here: ask about staff-to-resident ratios by shift, policies and audits for patient checks and incontinence care, meal delivery procedures and supervision at mealtimes, and detailed protocols for medication reconciliation and discharge coordination with pharmacies. Request references from current families, observe multiple shifts if possible, and get written confirmation of how the facility handles urgent call responses and follow-up after incidents. The reviews indicate the facility can provide good care in many cases, but also raise credible warnings that should be investigated directly before making a placement decision.
