Overall sentiment in the reviews is mixed but leans positive, with many reviewers praising the personal, family-like culture and specific staff members while several serious negative reports point to inconsistency in clinical care and operational responsiveness. The most frequent strengths described are the compassionate demeanor of caregiving staff, an active activities program, a clean and homey environment, and supportive admissions and business office staff. Multiple reviewers explicitly named leadership (including the administrator and admissions coordinator) as caring and invested, noting hands-on involvement in the dining room and at the nurses' station and describing the facility as organized, calm, and welcoming.
Care quality and staff behavior are polarized across reviews. A large group of comments emphasize above-and-beyond service: late-evening assistance, close family-style attention, teamwork with hospice, and positive short-term skilled nursing/rehab outcomes. Families report that residents look forward to socializing, enjoy meals, and make visible recovery progress during stays. The Activities Director is singled out repeatedly for providing meaningful engagement. Several reviewers also described effective communication with families and accessible leadership, and noted that new ownership/management has been receptive to concerns and is making improvements.
However, serious negative issues also appear repeatedly and cannot be ignored. Multiple reviews allege neglectful or inconsistent nursing care: missed medications (including reports of up to three days without pain medication), medicine bottles left unopened, nurse calls unanswered, urine bags not emptied, and soiled diapers left for hours. There are claims of bedsores and seizures going unnoticed, missed clinical signs, and at least one report of a patient dying after discharge. Other operational problems cited include promises of equipment (a bed) not fulfilled and food/tray placement issues that prevented eating. These accounts suggest variability in clinical oversight and shift-to-shift reliability, with the most concerning reports pointing to lapses in basic hygiene and medication management.
Management, communication, and responsiveness show a pattern of improvement with new leadership but remain mixed in reviewers’ experiences. Several reviews praise the facility director, admissions coordinator, and other office staff for being helpful, compassionate, and communicative. At the same time, some families report poor phone responsiveness, missed calls, unhelpful management interactions, and no staff greeting on calls. A few reviewers explicitly contrast the positive experiences under current leadership with prior deficiencies, saying new ownership is "going in the right direction" and actively listening to concerns.
Facilities, dining, and activities receive largely positive feedback: the building is described as neat, clean, and organized; housekeeping is complimented; dining is enjoyable for many residents; and social activities are robust with high resident participation. The facility is noted to offer both short-term therapy and long-term care, and reviewers frequently say residents feel at home rather than "just a number." Some families appreciate the allowance of cameras and other transparency measures.
Pattern summary and recommendations: the dominant themes are strong, compassionate interpersonal care from many staff members and a welcoming, well-kept environment, contrasted with intermittent but serious lapses in clinical care and operational responsiveness. The reviews suggest the facility has many strengths—especially in activities, household cleanliness, admissions support, and leadership engagement—but also that quality control and clinical consistency need continued attention. Prospective residents and families should weigh the generally positive accounts of staff kindness and rehab outcomes against the reports of neglect and medication or hygiene failures. Specific follow-ups to consider when evaluating the facility: inquire about current nurse staffing levels and turnover, medication administration protocols and audit procedures, incident and complaint resolution records, ongoing quality-improvement initiatives under new management, and whether recent corrective actions have addressed the hygiene and missed-medication concerns documented in reviews. Overall, many families express gratitude and confidence in the facility and its staff, but the presence of multiple severe negative reports indicates variability that merits direct confirmation and monitoring before and during a stay.
