Overall sentiment in the reviews is mixed but centers on two strong and recurrent themes: consistently praised frontline staff and dining versus repeated operational, maintenance and management problems. A large portion of reviewers emphasize the quality of meals and the chef, the friendliness and helpfulness of staff, and a warm, social atmosphere. Many residents and families report clean apartments and common areas, a variety of apartment sizes and layouts (including spacious one‑ and two‑bedroom units and patios/balconies), engaging activities like bingo, themed parties and entertainers, on‑site amenities such as a salon, library and exercise room, and generally active social programming and transportation for outings. These positive elements underpin many residents’ overall satisfaction and cause multiple reviewers to recommend the community.
At the same time, a significant cluster of reviews documents systemic operational issues that materially affect resident experience and safety. Maintenance complaints are frequent — delayed repairs, holes in carpeting, broken windows, faulty faucets and reports of elevators failing or being unsafe appear multiple times. Housekeeping shortcomings are likewise common: some reviewers describe weekly housekeeping and excellent housekeeping staff, while others report no housekeeping for months, sheets not changed, dirty or neglected apartments. Staffing shortages and high turnover are implicated in many service lapses; reviewers note temporary staff, bus drivers pulled into multiple roles, and employees stretched thin, which contributes to inconsistent transportation, missed housekeeping and slow maintenance turnaround.
Management and administrative concerns emerge as one of the harshest and most consequential themes. Several reviewers allege aggressive or high‑pressure sales tactics, questionable lease practices (deposits taken before move‑in, three‑month lease clauses, no keys provided immediately), and disputes over refunds and billing — including alarming stories about charges continuing after a resident’s death and difficulty obtaining refunds. Other accounts cite poor communication from management, eviction letters or 30‑day move‑out policies that created stress, and a perceived absence of onsite managerial presence ("no general manager" or signs that managers were unavailable). These issues vary by time and appear to improve for some after ownership or manager changes, but they are frequent enough to be a major pattern.
Safety and accessibility concerns are another recurring theme. Multiple reviewers describe wheelchair accessibility problems, bathtub cut‑outs/step hazards in bathrooms, lack of walk‑in showers, and incidents of residents falling on sidewalks. The broken or unreliable elevator and lack of a handicap‑accessible van lift were specifically called out and have practical implications for residents with mobility limitations. Complaints about smoke odor in hallways and non‑enforcement of a non‑smoking policy also raise health and quality‑of‑life concerns for residents and families.
Dining and programming receive largely positive remarks, with many praising three meals a day, the chef, themed events and the social dining environment. However, dining quality is not uniformly praised: some reviews mention poor or terrible food, especially during periods of staffing change or COVID‑related service shifts (meals delivered to rooms, styrofoam containers). The dining room access policy during COVID — window visits only, restrictions on foyer visits and limits on seating — caused significant dissatisfaction for some families. Transportation service is generally viewed as a benefit (on‑demand bus to appointments, field trips), but reliability varies due to staff shortages and driver multitasking.
The physical plant and aesthetics generate mixed responses: several reviewers note fresh paint, new carpet, remodeled areas, and attractive dining and lobby spaces; others describe an older, dated building with cheap cabinetry, stick‑on laminate flooring, tripping hazards and areas in need of repair. This inconsistency suggests uneven capital improvement across the property or a difference in standards between units/areas and over time.
In summary, prospective residents and families will likely find much to like about Asher Point Independent Living of Amarillo: a strong sense of community, friendly staff, robust dining and activities, and a variety of apartment options. However, they should also be aware of recurring operational red flags: inconsistent housekeeping and maintenance, elevator and accessibility concerns, instances of smoke odor, and serious management/administrative complaints including billing and lease practices. These issues appear to fluctuate with staffing levels and management changes, so a recommended approach for decision‑making would be to (1) tour multiple times including nights/weekends, (2) inspect the specific unit and common areas for cleanliness and maintenance, (3) ask for written details on housekeeping schedules, maintenance response times and elevator status, (4) review lease and deposit policies closely (refunds, move‑out, charges after death), and (5) verify transportation accessibility and how the community enforces non‑smoking and safety policies. This will help balance the community’s clear strengths in food, staff warmth and social programming against the operational risks raised repeatedly by reviewers.
