Overall sentiment from the collected reviews is cautiously positive but mixed. A majority of reviewers praise the staff, describing them as helpful, caring, long-tenured, and attentive; several relatives specifically call out staff who went beyond duties and provided compassionate end-of-life care. Many reviewers report that rooms are private and apartment-like (living room, small kitchen, bedroom) and that the facility is clean, neat, and well-kept. Renovations have been done in parts of the building and multiple reviewers describe recently redone rooms and remodeled areas. Cost/value is repeatedly noted as a strength — reviewers frequently describe Swan Manor as reasonably priced or one of the better-value options in the area.
Staff and care quality are prominent themes. Positive reports emphasize daily kindness, engaged staff who encourage participation in activities, and staff who communicate with families and watch out for residents' well-being. Several specific staff members receive praise by name and families note improvements in residents personal hygiene and mood. However, there is a clear pattern of inconsistent experiences: some reviews raise serious concerns about rude or even abusive behavior (including cursing and demeaning remarks) from a small number of staff. This contrast suggests that the majority experience is good care, but there are notable exceptions that families should query directly during a tour or prior to move-in.
Memory care and programming show a split pattern. The facility is small and the layout is often described as appropriate for dementia care, with a memory-care wing reported to have about 20 rooms and the regular assisted-living area around 3536 rooms. Some reviewers say memory-care staff are experienced and know-how to manage dementia needs, while others report that the back/memory-care area lacks organized activities, that programming is absent or minimal there, and that parts of the memory-care area are locked and feel isolated. In contrast, the front/main area is described as having more visible activities such as bingo. Prospective residents and families should ask specifically about the activity schedule and how programming is delivered in the memory-care unit.
Facility condition and physical environment are mixed. Multiple reviews call the building older and a bit dark in places, though many note recent renovations and remodeled rooms that look nice and modern. There are reports of past major repairs (pipe freeze and busted pipes) and ongoing remodeling work. Outdoor spaces are generally described as secure and accessible, but at least one reviewer described the outside patio negatively. Room features commonly mentioned include a TV in room, three meals a day provided, and the apartment-style layout; one review mentioned showers located in the hall, and another referenced an unusual bathroom configuration. Dining generally receives acceptable-to-positive remarks with options offered, but a few reviewers noted cold food on occasion and one reviewer mentioned that the dining room was not shown on a tour, suggesting some variability in how dining is experienced or presented to visitors.
Operational and policy issues emerge as consistent concerns. Multiple reviewers mention limited staffing levels, nurse coverage that can be inconsistent, and signs of staff burnout — factors that likely contribute to reports of limited one-on-one attention and gaps in programming in certain areas. A restrictive visitation policy was reported by at least one reviewer (one visitor per day and no in/out privileges), which is an important operational detail for families to confirm, since COVID and other policy changes may have impacted visitation rules variably over time. Management and leadership receive mixed signals: several reviewers praise attentive leadership and specific staff members, while the occurrence of rude staff incidents points to potential training or supervision gaps that prospective families should discuss.
In summary, Swan Manor appears to be a small, value-oriented assisted living with many strengths: caring, often long-standing staff; clean, private apartment-style rooms; recent renovations in parts of the building; and a secure environment that many families appreciate. The most important caveats are inconsistent experiences around staff behavior (rare but serious negative reports), limited staffing and nurse coverage at times, and an evident shortfall in organized activities or programming in the memory-care/back area. Prospective residents and families should tour both the front and back/memory-care areas, ask for current staffing ratios and nurse availability, request a sample weekly activity calendar for the memory unit, confirm visitation policies, and inquire about how the facility has addressed past negative incidents and staff training. These targeted questions will help determine whether Swan Manors generally positive reputation for compassionate care and good value aligns with a particular residents needs and expectations.
