Overall sentiment across the reviews for Pelican Bay Assisted Living Community is predominantly positive, with many family members and residents praising the facility's staff, environment, and activity programming. Repeated strengths are the friendliness and genuine caring attitude of caregivers and leadership, regular communication with families, and a strong, attentive Memory Care Director. Multiple reviewers noted that staff keep families well informed, arrange doctor appointments and transportation, and provide coordinated and safe care. Several reviews describe residents as feeling pampered, well-cared-for, and content in their apartments.
Facility and amenities receive high marks: Pelican Bay is frequently described as clean, new or recently updated, and resort-like with elegant decor, pleasant smells, and well-kept common areas. Apartments are praised for being spacious and home-like, often allowing residents to bring their own furniture. On-site amenities cited include an activity center, beauty shop for hair and nails, an on-site movie theater, a central garden and enclosed courtyard area, and restaurant-style dining. Many reviewers highlight an active social life — robust monthly activity calendars, live music, holiday celebrations, parties, outings in the community, and special performances — which contributes to a lively, homey atmosphere and new friendships among residents.
Care quality and memory care programming are described as strengths by many reviewers. The memory care area is repeatedly called 'top-notch' or 'supervised' with attentive staff and better tracking due to smaller staff-to-resident ratios in some cases. Several families noted specific staff members (including med techs and the Memory Care Director) by name and expressed high confidence in their competence. Additionally, the facility’s approach to family communication and responsiveness is repeatedly cited as a comfort to relatives, with prompt callbacks and staff who are informed about residents’ needs.
Despite the many positives, there are notable and recurring concerns that prospective residents and families should consider. A small but significant number of reviewers reported problems with staff professionalism — particularly in front-office interactions — and inconsistencies in service quality, especially on weekends. A few reviews allege undertrained caregivers and lapses in clinical follow-up, including at least one report describing serious health issues (fever, dehydration, infection) and insufficient follow-up communication. Food quality and portion sizes produced mixed feedback; some loved the meals while others called them poor and small. Administrative friction also appears in a few accounts (threats of fines, complaints to the state, and a reported hospital/EMS readmission denial incident), suggesting occasional operational or regulatory challenges.
Other practical concerns include the facility’s internal layout (long walking distances and confusing navigation for some), occasional staff turnover which may affect continuity of care, and cost — a number of reviewers consider Pelican Bay to be on the expensive side despite calling it high-end. A couple of reviewers recommended additional privacy/surveillance considerations (e.g., cameras) based on isolated negative experiences. Finally, while many praised the tour and admissions experience, at least one prospective family noted limited access during tours which restricted their ability to fully evaluate all areas.
In summary, Pelican Bay Assisted Living Community appears to be a clean, well-appointed, activity-rich community with many families strongly endorsing the quality of care, memory programs, and staff compassion. The dominant themes are strong family communication, a lively social program, and attentive memory care. However, there are intermittent reports of administrative or clinical lapses, inconsistent weekend staffing, occasional unprofessional interactions, and concerns about food and cost. Prospective residents and families should weigh the many positive reports about staff and amenities against the smaller set of serious concerns, and consider visiting more than once (including on a weekend) and asking targeted questions about clinical oversight, staffing patterns, food service, and complaint resolution before making a decision.
