Seven Oaks Nursing & Rehabilitation

    901 Seven Oaks Rd, Bonham, TX, 75418
    4.4 · 92 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm staff, safety concerns persist

    I want to love this place - the staff are warm, caring, and go above and beyond, the renovated building, activities, and restaurant-quality meals make it feel like home. However I personally witnessed dangerous over-sedation/medication errors and alleged misuse, dismissive administration, and some safety/cleanliness lapses that put a loved one at risk. Until leadership fixes medication safety and responsiveness, I can't fully recommend placement here despite the wonderful caregivers.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.42 · 92 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      3.9
    • Amenities

      4.0
    • Value

      5.0

    Pros

    • Caring, friendly and compassionate staff
    • Top-notch nursing care reported by many reviewers
    • Excellent therapy services and strong rehab outcomes
    • Wide variety of activities, music groups, and church services
    • Restaurant-quality meals and positive dining experience
    • Remodeled, modern and well-equipped facility with updated aesthetics
    • Warm, home-like and welcoming atmosphere
    • Staff seen as resident-focused and going above and beyond
    • Long-tenured staff and perceived staff commitment
    • Smooth move-in/transition assistance and supportive admissions
    • Positive pandemic response/support mentioned
    • Maintenance and dietary often praised
    • High resident satisfaction reported by many (happy, smiling residents)

    Cons

    • Reports of serious medication concerns: overmedication/sedation of dementia patients
    • Alleged medication errors and medication abuse by staff
    • Administration dismissive of family concerns and of hospice input
    • Inconsistent management; reports of toxic environment under a named administrator (Crystal)
    • Equipment failures and safety risks (nonworking oxygen concentrator, nebulizer, bed brakes)
    • Food-safety incident (bone-in chicken served to a mechanical-soft diet patient)
    • Incidents of neglect: failure to ensure eating/drinking and overall poor monitoring
    • Contradictory reviews indicating inconsistent quality of care
    • Reports of animals (dog) roaming freely on premises
    • Some families pulled residents after only a few days due to concerns
    • Allegations of staff not handling shifts responsibly or being inattentive
    • Occasional reports of dirty rooms despite general cleanliness claims
    • Strongly polarized overall ratings (some recommend highly, others strongly advise against)

    Summary review

    Overall sentiment is sharply mixed, with many reviewers praising the people, programs, dining, and physical improvements at Seven Oaks Nursing & Rehabilitation while a smaller but significant number of reviews describe serious safety, medication, and management concerns. The dominant positive themes are consistent: numerous families and residents describe the staff as caring, friendly, and deeply committed; they highlight excellent nursing and therapy services, abundant activities (including music groups and church services), and what many call restaurant-quality meals and a warm, home-like dining experience. Multiple reviewers note a recent remodel and visible investments in the building that have modernized the facility and improved its aesthetic and amenities. Several reviews single out specific staff and departments (therapy, dietary, maintenance, activities) as strong, and many reviewers say their loved ones are happy and well cared for, calling Seven Oaks the best facility in the county and highly recommending it.

    However, there are recurring and serious negative reports that must be weighed alongside the positive feedback. Multiple reviewers allege overmedication or sedation of dementia patients, medication errors, and even medication abuse by nurses; these are framed as safety-critical concerns and in some cases are described as having left residents "out of it" or almost endangered. Operational and equipment failures were specifically named: nonworking oxygen concentrator and nebulizer, and bed brakes that did not work — all of which reviewers presented as direct safety risks. There are also accounts of neglect (failure to ensure residents ate or drank), a food-safety lapse (serving bone-in chicken to a resident on a mechanical-soft diet), and an instance of a dog roaming freely on premises. Several families reported that they pulled their loved ones after only a few days because of these issues. Management and administrative responsiveness is another dividing line in the reviews: some cite positive, engaged leadership and praise a new director of nursing (Stacey) and new ownership/investment; others describe a toxic environment, name an administrator (Crystal) as creating problems, and accuse administration of being dismissive, misleading, or unresponsive to concerns, including hospice input.

    Taken together, the pattern suggests a facility with many strong operational elements and genuinely committed frontline staff — therapy, activities, and dining repeatedly receive high marks — but with pockets of inconsistency and some potentially systemic problems around medication management, safety equipment maintenance, and supervisory/administrative oversight. The dichotomy in reviews (many enthusiastic recommendations versus some alarming safety-focused complaints) implies variability in resident experiences that could stem from differences in unit staffing, shift-to-shift performance, transient management issues, or recent organizational change (some reviews mention new ownership and renovation). Several reviews emphasize long-tenured staff and a positive workplace culture in some departments, while others describe poor management and staff practices that directly impacted resident safety.

    For prospective families or referral sources, these reviews suggest several practical next steps before placement: verify current leadership stability and the facility's response to any past incidents; ask how medication administration, pharmacy oversight, and nurse training are audited; inquire about equipment maintenance schedules (oxygen and nebulizer devices, bed brakes) and dietary safeguards for special-consistency diets; request to speak with current families and to tour resident areas at different times of day and on different shifts; and confirm how the facility communicates with families and with hospice or other external care partners. In summary, Seven Oaks appears to provide excellent rehabilitative and social programming and is home to many dedicated caregivers, but the documented safety and management concerns in a subset of reviews are significant and warrant careful follow-up to ensure consistent, safe care for any prospective resident.

    Location

    Map showing location of Seven Oaks Nursing & Rehabilitation

    About Seven Oaks Nursing & Rehabilitation

    Seven Oaks Nursing & Rehabilitation sits on Seven Oaks Road in Bonham, Texas and holds 108 certified beds, offering both short-term and long-term care along with dedicated rehab and skilled nursing services, and while staff serve three chef-prepared meals each day in the dining room, they also keep residents connected through an online portal so family can stay updated on activities and news about care or well-being, and you'll see folks relaxing in spacious lounge areas, using the beauty salon, or taking part in activities the dedicated team plans to keep bodies and minds active. The staff focus on making residents comfortable and safe, and aim for a home-like environment, and they handle medication management as well as transportation for medical appointments, so people get where they need to go for extra care, and if a resident needs wound care, cardiac care, diabetes management, or help with stroke or neurological conditions, then specialized teams work with each person and their doctor. Nurses and aides are around all day and night, and there's therapy in physical, occupational, and speech areas, with extra services for memory care, vent care, in-house dialysis, and even hospice if the need comes. Seven Oaks also offers programs that guide people from hospital back to home, provides assistance for Veterans Affairs, handles laundry and housekeeping, and takes care of nutrition with balanced meals for every resident. Residents get podiatry, dental, and vision services, while the activities team leads events meant to lift the spirit and encourage friendships, and there's a customer care line and online forms for families with concerns, though you should note, the facility has had inspection reports that show a total of twenty-three deficiencies since 2021, including issues found on a standard inspection in June 2024 regarding care planning and resident rights, as well as an infection-related deficiency and a complaint in July 2024, but the staff keep working under managers who've been there since January 2021 as part of Creative Solutions in Healthcare, with nurses averaging nearly three hours per resident per day but also a nurse turnover rate of 42.9%, which is something to consider. The bottom line is Seven Oaks tries to cover a wide range of needs for seniors and those needing rehab, blending medical support with daily living help, guided by a staff aiming to be thoughtful and attentive, and the facility has ways for people to reach out if they want to learn more or arrange a tour.

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